HR Business Partner- DC Operations

Job Summary:

The Human Resources Business Partner of Distribution Center Operations will provide strategic planning and tactical guidance to Operations stakeholders, managers and team members, including coaching, counseling, employee relations, performance management, team member development and retention. This role will ensure the adherence of company policies, best practices, and procedures throughout the organization. This position is responsible for delivering and/or coordinating Human Resources (“HR”) activities and initiatives. This may include driving corporate-wide initiatives as well as department specific activities.

Job Expectations:

• Leads HR onsite at our Perris warehouse location in Riverside County (Southern California); also serves as HR lead for our Moreno Valley location (also in Riverside County);
• Partners with HR leadership and management by recommending new approaches to effect continual improvement with productivity, development, engagement, culture and initiatives driving the company’s business goals and objectives;
• Reviews factual data, metrics, and key performance indicators to identify the strengths and weaknesses of alternative solutions, conclusions or approaches for success or resolving issues;
• Partners closely with Total Rewards, Talent Experience, and Employee Health, Safety & Security teams with implementation of company programs and processes;
• Serves as a liaison and voice of the internal departments with implementing communication initiatives to align team members with iHerb’s shared values and talent standards;
• Partners with the benefits representative regarding requests for leaves of absence, accommodations, disability benefits to ensure compliance with company policy as well as state and federal regulations (FMLA, PDL, CFRA, ADA, USERRA, Covid-19);
• Conducts investigations on employee relations issues, including discrimination, sexual harassment and other work-related issues; recommends appropriate resolution of complaints, monitors results, writes summary reports and partners with the management team for corrective action plans and disciplinary actions;
• Partners with HR and legal counsel regarding administrative claims (i.e. EEOC, DFEH) and other employee-related claims and professionally represents the company;
• Provides support to management on team member performance snapshots/check-ins, end of year performance management, promotions, reorganizations and other team member programs that support our Pay for Performance journey at iHerb;
• Provides support to management with defining new roles, updating job descriptions and ensuring roles are competitive with business and market strategy;
• Maintains the utmost confidentiality with sensitive information, documents, e-mails and in handling employee relations issues, inquiries, complaints, leaves of absence, accommodations;
• Partners with the HR Leadership and HR Administrative team to provide full-cycle HR support to management and team members from onboarding to off boarding;
• Provides advice, interpretation on company policies and procedures, and coordinates the resolution of specific policy-related and procedural issues and inquiries;
• Oversees the off-boarding process by ensuring termination packets are prepared as required, coordinating final pay with the Payroll department, conducting termination meetings and notifying appropriate personnel;
• Assists HR and legal in responding to requests for employment records (i.e. personnel file, paystubs), subpoenas, legal requests, and requests from law enforcement;
• Oversees the coordination of company-wide events, outreach community events, meeting with event representatives and vendors, branding initiative and negotiating contracts;
• Implements and supports management and team member training for development needs, annual mandatory training and corrective mandatory training.

Knowledge, Skills and Abilities:

Required:

• At least 3+ years of HR Business Partner experience supporting a Warehouse, Distribution Center, or Manufacturing environment;
• An approachable and charismatic personality with the ability to connect with team members and build strong relationships across all levels of the organization;
• Passion for innovative HR solutions and process improvements;
• Ability to be sensitive to other’s needs/feelings with empathy and the ability to take an objective position when gathering facts regarding sensitive matters;
• Knowledge of federal and California employment laws regarding all human resource areas including: Worker’s Compensation, benefits, employment, California wage and hour regulations, ADA, EEO, NLRB, leaves of absence (FMLA/CFRA/PDL/USERRA);
• Ability to research and interpret employment laws and regulatory changes, participating in continuous HR training (training at least twice a year to stay up to date on latest laws, regulations, etc.);
• Excellent verbal and written communication skills, including the ability to conduct presentations, facilitate meetings and provide training;
• Ability to maintain confidentiality as required;
• Possess excellent organizational and time management skills;
• Ability to accept criticism, and to calmly and effectively deal with high stress situations;
• Ability to work independently including the ability to research and resolve issues with minimal supervision;
• Proven ability to work effectively in a team environment;
• Ability to manage several complex projects simultaneously while working under pressure to meet deadlines;
• Bilingual, Spanish speaking preferred, where applicable;
• Ability to locally travel up to 25%.

Equipment Knowledge:

• Experience with Microsoft Office Suite (Word, Excel, PowerPoint);
• Experience with Google Business Suite (Gmail, Drive, Docs, Sheets, Forms) preferred.

Experience Requirements:

Generally requires a minimum of 6+ years’ experience in progressively responsible human resource roles, and at least 3 years in a supervisory role in a fast-paced, Warehouse, Distribution Center, or Manufacturing environment. Strong leadership skills; leading and developing other HR professionals. Experience working in a HR Corporate or large organization environment, e-commerce preferred.

Education Requirements:

Bachelor’s Degree in Business Administration, HR Management, Organizational Management or related field preferred, or a combination of education and equivalent work experience. Professional Certification (PHR, SPHR, SHRM-CP) a plus

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The anticipated pay scale for this position can be found below, however the pay range applicable to you may vary by geographic location based on where the job is located or where you work. The final pay offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and years of experience within the job, the type of years and experience within the industry, education, etc. iHerb, LLC is a multi-state employer and this pay scale may not reflect positions that work in other states or locations.

Employees (and their families) that meet eligibility criteria as outlined in applicable plan documents are eligible to participate in our medical, dental, vision, and basic life insurance programs and may enroll in our company’s 401(k) plan. Employees will also be eligible for Time Off and Paid Sick Leave pursuant to the company’s policies. Employees will enjoy paid holidays throughout the calendar year. Eligibility requirements for these benefits will be controlled by applicable plan documents.

Hired applicant may be awarded Restrict Stock Units and receive annual bonuses pursuant to eligibility and performance criteria defined in the respective plan documents and policies. For more information on iHerb benefits, visit us at iHerbBenefits.com.

Anticipated Pay Scale:$84,000—$173,775 USD

Staffing Agency Submission Notice
iHerb does not accept unsolicited 3rd party ("Agency") candidates. If you are an Agency, please send any requests to be considered as a supplier in our Vendor Management System to

[email protected]

. Do not contact iHerb employees directly. If requested to work on a role, any Agency candidates would be presented through the internal recruiting organization.

About iHerb
iHerb is on a mission to make health and wellness accessible to all. We offer Earth’s best-curated selection of health and wellness products, at the best possible value, delivered with the most convenient experience.

We’re the world’s largest eCommerce platform dedicated to vitamins, minerals, and supplements, and other health and wellness products. For more than 25 years, we’ve been making it simple for people all over the world to purchase the highest quality products. From supplements to skincare to grocery items, we ship over 30,000 products, from over 1,200 brands direct to our customers in 185+ countries.

Our vision is to become the #1 destination for health and wellness across the world.

With a passion for wellness and a mind for innovative solutions, iHerb team members share a vision for a healthier world that drives them each day. Our 5 Shared Values unite our global team:

Focus on the Customer · Empower Our People · Be Entrepreneurial & Pivot Quickly ·
Embrace Diversity & Inclusion · Strive for Simplicity

iHerb Benefits
At iHerb, we are dedicated to offering programs designed to help our employees and their families stay healthy, live well, and plan for their financial future. Built on a strong foundation, our programs provide options and upgrades with flexibility, protection, and security in mind. For the comprehensive benefits list, visit www.iHerbBenefits.com. For our international team members, you may be eligible for benefits depending on the country where you are employed. The Talent Acquisition Partner/local HR representative will go over the benefits you are eligible for.

iHerb is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. iHerb provides equal employment opportunities to all applicants for employment and prohibits discrimination and harassment.