IT End-User Support Engineer (M365, Intune, & SCCM)

HNI Corporation is global manufacturer of workplace furnishings. Ours is a family of brands for the workplace and home dedicated to enhancing the spaces where we live, work, and gather. We pride ourselves on fostering an environment where we make a positive impact on others; upholding our beliefs in integrity, inclusion and belonging.

What we need:

We are adding an IT End-User Support Engineer (Intune & SCCM) to our team in Muscatine, Iowa! This is a hybrid-position that will require regular onsite presence (three days a week) at our offices in Muscatine, IA.

In this position, you will administer and support M365, Azure, Teams, and Exchange policies while maintaining a highly secure system through proper configuration and system access monitoring. You will work with other team members, vendors, and business partners to ensure the overall health, stability and accessibility of our MS cloud environment.

What you'll do:

• Build, maintain, administer, document, and ensure the health of all Microsoft CloudServices in our environment. Support and coordinate resolution of MS cloud-based system issues between the assigned application support personnel and the Information Technology department.
• Provide L2/3 support to our end user population
• Package and deploy applications and OS updates/patches to meet business needs
• Understand industry changes; recommend and implement industry best practices
• Create support documentation and provide training to lower tiers of support in order to provide more cost-effective troubleshooting and administration services
• Other duties may be assigned

• Bachelor or Associates Degree in an Information Technology program
• One or more of the following certifications preferred
  • M365 or MS-Azure
• 5+ years experience preferred, to include:
  • Windows OS support and M365 Suite support
  • Various device types - desktops, laptops, tablets, etc.
• 3+ years in O365 management, development and/or design
• Working knowledge of PowerShell scripting, O365 security, MS tenant structures and networking cloud services
• Proficient in Microsoft Intune and SCCM software administration/packaging/deployment
• Experience in enterprise administration is highly desirable
• Experience in Microsoft Azure technologies and products, including Azure SQL, Azure Cloud Data Warehouse, Azure Active Directory, Microsoft Power BI, Power Apps, Linux, iOS, and Android preferred

What you're good at:

• Strong technical understanding/experience with solutions design, deployment and migration
• Ability to diagnose and resolve technical problems
• Communication skills to clearly and effectively collaborate with team members and end users

We look forward to speaking with you!

HNI Corporation (NYSE: HNI) is a manufacturer of workplace furnishings and building products, operating under two segments. The workplace furnishings segment is a leading global designer and provider of commercial furnishings, going to market under multiple unique brands. The residential building products segment is the nation's leading manufacturer and marketer of hearth products.

As one of the larger employers in Iowa, HNI Corporation was recognized in 2018, 2019, and 2020 for the diversity of our Board of Directors and was named in 2020, 2021, and in 2022 as one of America's Most Responsible Companies by Newsweek.

How we act today protects how we live tomorrow. Check out our CSR Report here:

Diversity, equity, and inclusion (DEI), are not just core beliefs at HNI - they are operational imperatives. We value each other's differences in experiences and ideas to solve problems and better serve our customers. Take a look at our DEI goals here:

We offer Benefits on Day 1, including a new voluntary benefit, Daily Pay! To learn about all the benefits HNI has to offer visit .

We also invite you to visit us at to learn more!