Team Leader - Average hourly wage of $27/hour - Ski Pass - 401K - #9728477

Seasonal (Seasonal)

Service | Simple | Purposeful | Curious | Give

Ski Butlers is the global leader in ski and snowboard rental delivery, servicing 50+ resorts in North America and Europe.

Headquartered in Park City, UT, Ski Butlers was born in 2004 to take the hassle out of renting equipment and to bring our shared love for the mountains to customers, partners, and team members. The mountains, the skiing, the passion-it is who we are. It makes up our identity. We love getting to share that passion with you and helping you explore the mountains.

Ski Butlers prioritizes, above all else, offering exceptional service through a culture of fun, accountability, and teamwork.

That team, passion and culture connect everyone in the company from our CEO to a first-year ski technician. In addition to living our five core values of 1) Service, 2) Simple, 3) Purposeful, 4) Curious and 5) Give, our culture is also about being a part of something bigger. Whether it is helping Ski Butlers achieve our net zero climate initiatives, building lifelong friendships, or making a customer's vacation memorable, a job at Ski Butlers will be the best decision you make.

Ski Butlers is a stand-alone business under Denver based Alterra Mountain Company.

Our Culture: We believe in people pursuing their pas sions in the mountains. That's why our team members work a schedule that allows them to ski / ride any day they want. While working in small teams of passionate skiers / riders, each shop facilitates tons of fun in and outside of work as a team, all while earning more money than working in a typical ski shop. Culture is King at Ski Butlers, which is why we work hard to create a positive and hard working environment for our team members, allowing them to get their work done quickly and efficiently, which tr anslates to more time spent on the mountains.

As a Team Leader, you will be responsible for the overall operations and customer service standards during each shift you work. You are also responsible for setting up the next shift for success. You will manage a team of Ski Technicians each shift ranging from 4-15 techs on at a time. The start date for team leaders is early November and no prior experience is required.

The Shifts:

• Full-time team leaders are required to work 5 shifts and 40 hours per week
  
• AM shift 630am-230pm / PM shift 2pm-10pm
  
• Our schedule allows you to get out skiing/riding any day you want to!
  

Compensation:

• Full-time team leaders have a base wage of $21 per hour plus weekly tip outs based on the combined credit card tips of the Ski Technicians.
  
• For the 22/23 season, average wage inclu ding credit card tips (excluding cash tips pocketed) was between $27 - $33 per hour.
  
• Team leaders will receive a ski pass on their start date.
  

• 401K benefit and match for ALL staff members over 21 years old
  

Primary Responsibilities:

• Pre and post shift team meetings, ensuring each Ski Technician understands expectations and responsibilities for that shift.
  
• Real time feedback and coaching, both positive and constructive, to ensure we are hitting our Key Customer Requirements.
  
• Plan deliv ery routes, support calls and pickups for the current and following shift.
  

• Schedule work assignments for the following shift.
  
• Respond to customer phone calls, text messages, emails and voicemails in a timely manner.
  

Secondary Responsibilities:

• Administrati ve work.
  
• Performance reviews with Ski Technicians.
  

• Sizing guests in the proper equipment for orders as they come into our system.
  
• Ensuring brand standards are being met daily i.e.: uniforms, vans, equipment, shop cleanliness, etc.