Customer Service Representative

ARC Document Solutions, Inc. (NYSE: ARC) provides technology and services to businesses of all types, with a focus on the architectural, engineering, and construction industry, in thousands of customer locations nationwide, 170 worldwide service centers, and secure document storage in the cloud. Find out more at www.e-arc.com.

Who were looking for:

ARC is looking for a Full-time Customer Service Representative with a strong background in printing to help us continue to provide the best employment experience for employees; and, continued excellent service for our customers.The Customer Service Rep works directly with the Sales and Operations teams by coordinating and processing orders for material or merchandise received by mail, e-mail, fax, telephone, or personally from customer or company employees, according to customers requirements.

In this role you will:

• Greet customers and provide customer service to clients via phone, email, or in-person visits.
• Manage communication with print requests.
• Monitoring orders, quoting, outsourcing of many kinds of print requests.
• Will work with management on new initiatives/programs as they arise.
• Process in-person, phone, electronic, and hard copy work orders.
• Provide information to customers regarding products, processes (software/hardware), and production turnaround times.
• Take service and supply requests from customers via phone, email or MPS portal.
• Process these requests through Fleet Manager.
• Dispatching service requests to technicians/remote support.
• Process supply requests and submit the orders to purchasing.
• Maintain Fleet Manager so that information is current.
• Attention to detail is the key to success.
• Perform other tasks, duties, or functions as directed.

Requirements:

• High School diploma or equivalent
• 1-3 years of related administrative, customer service focused experience
• Ability to lift up to 25 lbs. periodically
• Professional, business-level written and oral communication skills including interpersonal skills that yield positive results
• Proficient problem solving and conflict resolution skills that yield positive results
• Proficient experience with Microsoft Office tools including Word, Excel, Outlook, and PowerPoint

Salary and Work Hours:

• Salary starting at $19.00 an hour
• Working hours are Monday through Friday 8:30am 5:00pm

What We offer:

• Excellent Company support and resources.
• Excellent Company Reputation because we consistently receive 5-star customer reviews.
• Comprehensive Employee benefits that include full health, dental, vision, and life insurance as well as a 401-K Plan with company matching.
• A management team that supports you and wants to see you be successful.
• Culture of caring for our employees.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [email protected] and use the words Accommodation Request in your subject line.

To all recruitment agencies:

ARC does not accept agency resumes. Please do not forward resumes to our Careers alias or other ARC employees. ARC is not responsible for any fees related to unsolicited resumes.

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