Call Center Representative

ABR has teamed up with a reputable company in search of a Customer Service Representative. This is a Direct Hire opportunity in the Wausau area and is an on-site position Hours: Full Time, Monday – Friday Wage: Based on experience starting at $20/hour This role is responsible for being the frontline ambassador. Demonstrating professionalism, honesty, integrity, and interest in our customer is required on every interaction. This position is a great mix of utilizing customer service skills and having the freedom to find a solution that is profitable for both the customer and company Specific Duties include: • Handle a large volume of incoming calls, emails and web chat interactions • Identify and predict potential needs of each customer and communicate solutions in an empathetic and courteous manner • Work toward first call resolution on questions, quotes, and orders. This includes taking orders on the fly, organizing information, and finishing the call on the call • Clearly communicate feature and benefits of applicable products and services in terms the customer will understand, while taking into account regional and industry terminology • Communicate with other departments and co-workers to maximize a consistent experience for the customer and to leverage information uncovered during customer interactions • Effectively and creatively navigate all resources to gain the knowledge base needed to problem solve and grow • Price negotiate to secure business while balancing the long-term relationship of the company and the customer • Learn and adhere to all internal procedures to promote consistent and efficient service to the customer • Meet or exceed all established metrics for quantity and quality • Supplement other departments during slow periods, including Marketing, Production and Human Resources Required Skills: • Consistently display a positive and helpful attitude with customer and co-workers • Practice and display empathy, patience, and care on every customer and co-worker interaction • Effective verbal and written communication skills with the ability to adapt to regional and industry terms • Effective organizational skills with minimal oversight • Proficient time management and task prioritization skills • Independent decision-making skills, initiative and accountability • A willingness to accept coaching, criticism, and the ideas of others • A natural curiosity in our customers’ business and ask relevant questions that will positively impact both the customer and company's business relationship • Proficiency in typing Educational Requirements: • High School Diploma Physical Requirements: • Ability to sustain long periods of working at a desk with continuous phone calls • Occasional need to travel with Territory Managers • Willingness to assist in other departments during non-peak periods ABR Employment Services is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veterans' . Keywords: Call Center Representative, Location: Schofield, WI - 54476