Operations Support Specialist I

Overview:
Operations Support Specialist/Physical Therapy Aide/Rehab Aide

Stronger Together:

ATI is the largest outpatient orthopedic physical therapy company under one brand, growing to over 900 locations in 24 states. We continue to preserve our friendly atmosphere with our innovative, vibrant, and team-based culture. Collaboration is at the heart of what we do, and it's guided by our National Outcomes Registry which has over 3 million patient cases to support our best practices for excellence in treatment as well as continually contributing to the body of research that supports the value of physical therapy in musculoskeletal healthcare. Whether you are new or returning or just familiar with our brand, we are excited to share the resources that support your personal and professional growth.

Specialist Support:

• Work alongside and observe leading experts in the field of Physical and Occupational Therapy
• Be a part of a team dedicated to patient care.
• Gain valuable healthcare knowledge and skills to head start a career.

In addition to a competitive compensation package, you will enjoy customizable benefits:

• Insurance: health, dental & vision
• Paid Time Off & Be Well Days
• 401K Matching Program
• Long-Term & Short-Term Disability
• Life Insurance

Responsibilities:

• Provide direct patient care and support as allowable by state statutes and under the direct supervision of and prescription by a licensed clinician. This includes safely setting up and adjusting exercise equipment, instructing, and monitoring exercise performance, helping provide prescribed home exercise programs, and assisting with set up/delivery of therapeutic modalities as prescribed and appropriate.
• Maintain overall tidiness of the clinics, following cleaning and sanitation protocols; ordering and stocking clinic supplies; ensuring equipment is clean and functioning properly.
• Have a sense of urgency, ensuring patient concerns and issues are escalated to clinicians and the Clinic Director for quick resolution.

Support ATI's mission by cultivating an exceptional customer experience:

• Greet and interact with patients warmly both by phone and in person during the daily check-in process and throughout their appointment time.
• Promote an efficient patient intake and registration process and assist clinicians with timely scheduling.
• Effectively onboard new patients presenting for their first visit, including review of the relevant paperwork, verified benefits, completion of medical forms, and patient outcomes tools.

Assist ATI in reaching clinic metrics:

• Be a key partner in converting referrals into evaluations.
• Assist with patient rescheduling to limit drop percentage.
• Provide primary support during the daily patient check-in process, including upfront payment collections aligned with ATI's Policies
• Assist with the collection of Patient Reported Outcome assessments.

The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time, or the scope of the job may change as necessitated by business demands.
Qualifications:

• High School diploma and/or
  • Healthcare experience (Physical Therapist Aide/Technician, Medical Assistant, hospital employment, chiropractic, fitness industry, PT & PTA students)
  • Customer Service experience (service industry or administrative role)
  • Certified Personal Trainer experience.

• Associates Degree in Health Sciences or Related Field

ATI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.