Ballpark Post-Event Manager - #9743244

Position Requirements:

• A passion for serving others and helping others to succeed.
• Excellent personal organization skills.
• Excellent follow-up and an eye for detail.
• Anticipates problems and proactively implements preventative action plans.
• Flexibility to respond to urgent client requests on evenings and weekends when necessary.
• Technical savvy and ability to use MS Office Suite, Smart Phones, Internet and other job related applications.
• Excellent verbal and written business communication skills.
• Business savvy and financial accountability, including understanding of profit/loss statements.

Preferred Knowledge/Experience:

• Understanding of the service industry practices, process and trends.
• Prior management or supervisor experience in the sports and/or entertainment fields.
• Solid accounting and business acumen.

Job Specifications and Accountabilities:

• This role will support the post-event operation, primarily working an overnight shift on a frequent basis
• Ensure quality outcomes by verifying work completed by team members
• Train new and existing associates processes and procedures
• Complete reports, report damages, communicate equipment needs
• Identify challenges or process improvements and make recommendations to management

Project Management & Client Relations:

• Assess contract requirements and develop work plans to provide services in a timely, cost-effective manner; utilize knowledge of labor agreements to ensure that contract provisions are met;
• Develop and maintain close relationship with customers; meet with customers to conduct inspections, discuss special needs or change sin service and plan for future customer needs;
• Provide customers with information regarding additional services available at ABM;
• Respond to customer inquiries; discuss and resolve with customer pending complaints/feedback ;
• Regular contact with customer to ensure that services meet service contract requirements and to promote customer retention;
• Inform management and leadership of status of work; identify potential issues and recommend appropriate action;
• Participates with other ABM management in regular meetings and calls to review project specific issues and develop recommendations;
• Operates with high degree of autonomy; independently plans activities to meet objectives; keeps leadership informed of business issues impacting effectiveness of project; promptly escalates serious issues to immediate management.
• Excellent customer service skills to ensure customer retention, enhance service delivery and sell services.

Employee Relations and Supervision:

• Works closely with frontline personnel to meet customer requirements; determines training requirements and identifies sources meet training and development needs;
• Recommend staffing levels; work with management and HR to hire, train and evaluate staff; and
• Understand applicable union contracts and develop effective working relationship with local labor unions.

Sales and Marketing:

• Develop and maintain solid relationship with customer and be the face of ABM for the customer;
• Understand customer requirements and offer ABM services to meet their needs.
• Increase billable services provided by ABM and add value to the customer by providing additional or periodic services (TAG work);

Financial:

• Monitor financial performance and identify steps required to ensure budgetary goals are met;
• Review budgets, costs, chargebacks and inventory control to ensure labor and supplies are within budget;
• Report accidents and property damage in an accurate and timely manner.