Payroll Relationship Specialist

1. POSITION SUMMARY:

The Payroll Relationship Specialist is responsible for the set up and delivery of ADP Connect integration with non-ADP payroll vendors. The ability to understand intricate processing requirements and deliver a set up strategy which will enable the dataflow between ADP's systems and 3 rd party payroll systems to provide an integrated service platform for our 401(K) clients. The position requires payroll and retirement services knowledge, as well as the ability to resolve complex service and technical issues.

This position requires a daily balance between client facing and back office set up. The expectation is that the payroll specialist will drive the conversation with the client, internal and external business partners, regarding all aspects of the ADP Connect set up required. There are tasks required by ADP, the client, and the payroll provider, which require clear and concise direction to ensure accuracy. Failure to be able to process payroll contributions accurately and timely, will lead to potential financial exposure, as well as compliance related issues. The ability to understand and troubleshoot moderate to complex formatting and data processing issues and provide timely resolution is essential to being successful in this role.

1. ESSENTIAL DUTIES & RESPONSIBILITIES:

• Project Manage the implementation of ADP Connect, non-ADP payroll processing offering. Work on multiple time sensitive projects and follow-up items at the same time.

• The ability to work effectively with various formats of payroll files is essential.
• Accurate and timely set up of ADP Connect to ensure the appropriate contributions occur for the plan, within the compliance and regulatory timing requirements. Limit any potential financial exposure to both, the client and ADP.
• Perform the analysis on the client's plan design and develop a strategy for the appropriate set up. This includes positioning oneself as the subject matter expert to our client, their payroll provider, and our internal partners.
• The ability to research complex payroll process issues and develop remediation plans to mitigate any risk to the client and ADP. This includes the ability to perform basic and complex research and communicating results to internal and external stakeholders.
• Identify, develop, and drive training based on the needs of our clients and our business. The expectation is that our processes continually evolve based on the changes and needs of our business.
• Contribute to special initiatives and team projects, which may include product planning and/or changes to existing or new payroll platform interfaces.
• Collaborate and partner with on-shore and offshore resources to support the needs of the business and our clients.
• This is a client facing role that may require addressing escalations from the client or internal partners.
• Performs other related duties as assigned.

III. EDUCATION & CERTIFICATION REQUIREMENTS:

• Preferred Bachelor's Degree
• Major Area of Concentration is Business and/or Information Technology.

1. EXPERIENCE:

• Two or more years' experience working with 401(k) plans and payroll

• Oral, written and verbal communication skills
• Strong organizational and time management skills
• Detail-oriented
• Good understanding of program logic, data mapping, and record layout specifications

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