Customer Accounts Advisor

We are Aaron’s - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.

Job Title: Customer Account Advisor

Job Family: Company Stores

FLSA Status: Non Exempt

Job Code: 176 & 136

Date Created/Updated: December 2016

Summary:

The Customer Account Advisor assists the Accounts Department in lease agreement renewal

Duties and Responsibilities:

• The Acquisition and Maintenance of Customers
• Protect Company assets
• Direct immediate contact with customers who have not renewed their Lease agreement(s) both in the field and on the phone
• Act as a customer counselor who resells the benefits of timely lease agreement renewal payments
• Assist in setting and achieving daily, weekly and monthly revenue and renewal goals
• Document all customer appointments in the store computer system
• Maintain updated customer information
• Assist with merchandise returns and customer deliveries as directed
• Perform responsibilities of the Customer Account Manager when directed
• Safely operate company vehicle
• Load, secure and protect product in company vehicle
• Clean and certify merchandise in the Quality Assurance Center for all items personally returned
• Complete and maintain weekly vehicle maintenance sheet and route sheets daily
• Assist the Sales Team as needed

Education and Experience:

• High School diploma or equivalent preferred

Required Skills and Competencies:

• Position routinely requires lifting, loading and “dollying” merchandise 50-300 pounds
• Good communication and interpersonal relationship skills
• Strong telephone etiquette
• Good organizational skills
• Professional groomed appearance
• Good driving skills
• Ability to work schedule of budgeted hours varying from 8am to 9pm
• Satisfactory MVR, D.O.T physical/certification in states that require it, drug screen, criminal background investigation with job performance reference check and required testing, a valid Driver’s License and compliance with the Company’s Driver Qualification Policy

Aaron’s Total Rewards

Our team members are our greatest asset. As an expression of our appreciation, Aaron’s is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes:

• Sundays off
• Employee assistance program
• Employee purchase program with exclusive discounts
• Physical and financial well-being programs
• Tuition reimbursement
• Employee Business Resource Groups
• 401(k) plan with contribution matching
• Paid time off, including vacation days, sick days, and holidays
• Life and disability insurance
• Medical, dental and vision insurance
• Paid paternal leave
• Stock purchase plans
• Pay on Demand

**Benefits vary based on full- and part-time employment status.

About Aaron’s
At Aaron’s we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron’s for the same reason you should choose us for the next step in your career – our ability to positively influence people’s lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.

Aaron’s is committed to creating a diverse and inclusive work environment, celebrates our team members’ differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact [email protected].
Aaron’s is an Equal Opportunity Employer.

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