GPS Tracking Support Center Representative (3rd Shift)

3SI, headquartered in Malvern, PA, is currently seeking a Tracking Support Center Representative to join our 24/7/365 Security Center. This role is an essential part of 3SI's crime fighting mission to deliver live, accurate GPS tracking support to law enforcement with our vision to create a #SaferWorld.

We're looking for an action-oriented, flexible problem-solver, who thrives in a fast-paced and growing office environment assisting law enforcement in a professional manner. This is a hybrid position with 1-2 days per week in our Malvern office.

The schedule for this position is Friday - Tuesday 11PM - 7AM, rotating into Thursday - Monday 11PM - 7AM one week a month. Thursday shift will be in the Malvern office. Prior to the fixed schedule, there will be 3 weeks of in-office training from Monday - Friday 8:00 a.m. - 4:00 p.m. and then cross training in a hybrid environment for 2-3 weeks on Monday - Friday from 9:00 a.m. - 5:00 p.m.

Here is what you will do:

· Read maps (similar to our car's GPS maps) and provide clear direction to law enforcement

· Provide excellent customer service, while maintaining focus during crime/non-crime situations

· Demonstrate conflict resolution, negotiation, and de-escalation skills

· Research/resolve/explain step-by-step technical troubleshooting solutions

· Listen and comprehend information shared by others; ask questions to interpret and analyze

· Effectively communicate with customers/law enforcement while gathering and recording important information; maintain logs and document all calls

Here is what it takes:

· Must be able to commute to/from our Malvern, PA office and work in a security center within an office environment

· Maintain a full-time, 5 day per week 8 hours per day schedule (some overtime may be required)

· Available to work some but not all holidays

· Ability to follow multiple policies and procedures, simultaneously, and in a rapid changing environment

· Proficient in Microsoft Office: Word, Excel, Outlook, etc.

· Strong communication skills - both written and verbal

· Poise under pressure - engaging with police dispatch during live crime events, strong character, sound judgment, critical thinking and positive attitude

· Outstanding organizational skills and ability to multi-task

· Fluent in English, required. Bilingual in Spanish, a huge plus.

· Customer service or 911/dispatch experience, strongly preferred.

· High School Diploma/GED, required. College degree, preferred. Great opportunity for recent graduates with a Criminal Justice degree.

3SI Perks & Benefits:

· Paid 5-6 weeks training during standard business hours

· 20 days of paid time off to use at your discretion for vacation, personal time, sick, additional holidays, etc.

· 6 paid federal holidays (in addition to time worked on company paid federal holiday)

· Comprehensive benefits package including medical, dental, vision, life insurance, short and long term disability starting on your first day

· 401(k) retirement savings plan with company match

· Casual dress work environment

· Professional development opportunities including opportunities to advance/grow your career

For more information about 3SI please visit our website at www.3sisecurity.com

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