Patient Care Coordinator - #9805101

UnitedHealth Group


Date: 2 weeks ago
City: Garwood, NJ
Contract type: Full time

Riverside Medical Group is the premier medical practice in New Jersey serving patients in Hudson, Bergen, Passaic, Essex, Middlesex, Burlington, and Camden counties. We have over 60 locations and 180 board certified medical providers specializing in Adult Medicine, Pediatrics, ENT, Foot & Ankle, Gastroenterology, Rheumatology, Cardiology, Behavioral Health, Physical Therapy, Allergy & Immunology, Developmental Health, Pain Management, Chiropractic and Optometry.

As a National Committee for Quality Assurance "Level III- Patient Centered Medical Home," Riverside is able to provide patient-focused precision medical care to the entire family and is committed to providing patients with the highest quality medical care.

In addition to providing the highest quality of care, Riverside offers its patients the best hours of operation of any private practice in the country. Patients have around-the-clock access to a health-care team and have the benefit of same day and walk in appointments. As an advocate for prenatal health and education, Riverside offers prenatal classes every weekend free of charge. Riverside believes in giving back to their community and the patients they serve through health fairs, charitable giving/foundation, and free medical education.

As a part of the OptumCare network, Riverside Medical Group is seeking a Medical Receptionist to join our growing team in New Jersey. At Optum, we are transforming healthcare nationally while providing physician-led care locally. Work with the largest care delivery organization in the world and start doing your life's best work. (sm)

Location: 372 Valley Rd. West Orange, NJ 07052

Primary Responsibilities:

  • Greet patient when entering the practice
  • Obtain accurate and updated patient information, such as name, address, insurance information
  • Perform insurance verification on the date of service
  • File and maintain medical records
  • Confirms and schedule appointments
  • Answer telephone calls promptly and courteously
  • Collects co-pays or outstanding balances on the date of service
  • Perform referral documentation promptly
  • Performs certain follow-up services for patients in a prompt and courteous manner, such as scheduling specialist appointments, scheduling follow-up appointments and obtaining copies lab results or specialist reports
  • Adhere to the standards identified in Riverside’s Employee Policy Manual
  • Cooperate with other RMG employees to achieve specific team goals
  • Keep abreast on current medical requirements relevant to their position, which includes maintaining patient confidentiality and abiding by all HIPAA and OSHA requirements

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma/GED (or higher)
  • 2+ years of healthcare or customer service-related experience
  • Intermediate level of proficiency with computers and Microsoft Office
  • Ability to work 40 hours per week Monday through Thursday between the hours of 8am to 7pm EST, Friday between the hours of 8am-4pm EST and Saturdays between the hours of 8am-2pm EST

Preferred Qualifications:

  • Experience working in a medical front office position performing duties such as scheduling appointments, checking patients in/out, insurance verification, collecting co-pays, and maintaining medical records
  • Knowledge of Epic EMR software
  • You will be provisioned with appropriate Personal Protective Equipment (PPE) and are required to perform this role with patients and members on site, as this is an essential function of this role
  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained

New Jersey Residents Only: The hourly range for New Jersey residents is $16.54 to $32.55 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO #Red

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