Events Services Supervisor (Box Office Manager) - #9805123
City of Sacramento
THE POSITIONWith supervisor approval, incumbents may be eligible for intermittent remote work; however, they must physically reside within the Sacramento region or have the ability to regularly report to a City of Sacramento physical worksite with little notice.
The Box Office Manager will be responsible for managing daily box office operations and live event ticketing for the SAFE Credit Union Performing Arts Center, the Sacramento Memorial Auditorium, and the SAFE Credit Union Convention Center. This position will build and scale entertainment and performing arts events on Ticketmaster and work with promoters to sell season and single event tickets. This position will demonstrate a high level of customer service for patrons and internal clients and be responsible for maintaining accurate financial records for the box offices
IDEAL CANDIDATE STATEMENT
The ideal candidate has excellent organizational and people management skills and experience working with venues like the Performing Arts Center, Memorial Auditorium, and/or Convention Center. The ideal candidate also has experience using ticketing systems like Ticketmaster to build, scale, and sell tickets to entertainment and performing arts events. The ideal candidate also has experience preparing financial reconciliations and event settlements, training and supervising box office staff, and creating email and social media campaigns
Under limited direction, an Event Services Supervisor coordinates and supervises event-related services and box office activities for the Sacramento Convention Center; reviews expenses and participates in settlement of expenses; prepares a variety of reports and correspondence
This classification is populated with multiple incumbents who have responsibility for the coordination of specific events. The Event Services Supervisor classification is distinguished from the Events Coordinator classification in that the former has responsibility for several events, while the latter has responsibility for a particular event or a portion of an event. The Event Services Supervisor is distinguished from the Event Services Manager in that the latter classification has responsibility for a major section or events coordination of the Convention Center
SUPERVISION RECEIVED AND EXERCISED
Limited direction is provided by an Event Services Manager. Responsibilities include the direct and indirect supervision of supervisory, technical, clerical, and maintenance personnel
ESSENTIAL DUTIES AND RESPONSIBILITIESTYPICAL DUTIES
- Supervises and/or coordinates events services or box office activities of the Convention Center in order to meet the needs of the licensee and ensure efficient operation of Community Center events; ensures that all necessary services and preparations are in order and scheduled; responds to facility user complaints and inquiries.
- Provides information regarding the facility's capabilities and services to users and potential users of the Center; determines equipment, personnel, and other services required for events; calculates estimates and final costs to user for equipment, personnel, and other services;
- Coordinates with catering concessionaires, security, ushers, and other service providers; reviews facility use contracts to assure compliance with terms and conditions; serves as on-site liaison between facility user and the City through attendance at events.
- Directs, plans, and coordinates the box office activities at the Convention Center; maintains and reconciles box office checking account; coordinates the scaling and selling of tickets for the facilities with promoters and licensees; reviews contracts, expenses, receipts, deposits, and other financial arrangements prior to settlement after each performance; supervises and participates in the settlement of receipts and payment of expenses associated with an event.
- Prepares a variety of reports, correspondence, contracts, and studies related to events and facility use.
- Supervises, trains, and evaluates assigned personnel; recruits, hires, trains, and schedules part time box office personnel.
- Performs other or related duties as assigned.
- Principles and techniques used in planning, coordinating, and servicing a variety of convention, meeting, theatrical, and entertainment events.
- Box office, accounting, and record-keeping procedures.
- Rates and charges associated with use of a public events facility.
- Health, fire, safety, and emergency procedures affecting the use of public events facilities.
- Event coordination, booking, box office, security, concession service, and operational needs associated with events.
- Principles of administration, personnel management, budgeting, marketing, and promotion.
- Computers and computer applications
- Multi tasking.
- Staff supervision.
- Prioritizing in an event driven atmosphere.
- Use of computers, computer applications, and software.
- Plan, organize, coordinate, and supervise various event services.
- Select, train, supervise, and evaluate subordinates.
- Establish and maintain effective relationships with those contacted in the course of work.
- Work extended hours, including nights and weekends.
- Work under time pressure.
- Anticipate service needs for individual events.
- Communicate effectively, both orally and in writing.
EDUCATION AND EXPERIENCE
Any combination of education and experience that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Three years of experience in the overall operations involved in the preparation for, and presentation of, convention and entertainment events including the supervision of personnel and coordination of activities
A Bachelor's degree in business administration, public administration, or a closely related field
Additional experience in public relations or entertainment facility management, or hotel events planning, may substitute for education on a year-for-year basis
PROOF OF EDUCATION
Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment. Unofficial documents and/or copies are acceptable
An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment.
Possession of a valid California Class C Driver License at the time of appointment. Individuals who do not meet this requirement due to physical disability will be reviewed on a case-by-case basis
THE SELECTION PROCEDURE
Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox.
1. Application: (Pass/Fail) – All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline;
- Employment applications must be submitted online; paper applications will not be accepted
- Employment applications will be considered incomplete and will be disqualified:
- If applicants do not list current and past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week).
- If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section
- Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position
- Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment.
2. Supplemental Questionnaire: (Pass/Fail) – In addition to the City of Sacramento employment application, all applicants must complete and submit online responses to the supplemental questionnaire to the City of Sacramento Employment Office by the final filing deadline;
- Responses to the supplemental questionnaire must be submitted online; paper questionnaire will not be accepted
- Incomplete supplemental questionnaire will not pass the review process; omitted information cannot be considered or assumed
- A resume will not substitute for the information required in the supplemental questionnaire
- Possession of the minimum qualifications is not necessarily a guarantee for further advancement in the selection process
3. Screening Committee: (Pass/Fail) - All applications received by the final filing deadline will be forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department.
4. Interview Process: Human Resources will forward applications to the hiring department. Those determined to be the most qualified candidates will be invited to participate in an interview process.
5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting. If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment.
For questions concerning this job announcement and the application process:
- Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process
- For technical support between 6 AM - 5 PM PT, contact Live Application Support at 855-524-5627
- Visit the City of Sacramento Human Resources Department website at https://www.cityofsacramento.gov/HR/employment;
- Send an email to [email protected]; or
- Call the Human Resources Department at (916) 808-5726
Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary
Pension Reform Act
The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento.
Equal Opportunity Employer
The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation