& Other Stories Retail Sales Ambassador - #9805460

H&M Group


Date: 2 weeks ago
City: New York, NY
Contract type: Part time

Founded in 2010 by a small group of creatives, & Other Stories grew from the wish to give women the freedom of expression through one brand. We’re a one-stop styling destination filled with collections from our design ateliers in Stockholm and Paris.



Customer Service 

  • Greet and engage all customers in conversation  

  • Utilize an organic customer service approach to create an easy and inspiring shopping experience for every customer 

  • Provide relevant and detailed product knowledge of all & Other Stories merchandise including but not limited to fabric types, washing instructions, garment fits etc. 

  • Communicates with customers courteously and promptly in-person and via phone 

  • Promote loss prevention and safety through customer service and established & Other Stories policies and procedures in partnership with store leadership team 

 

Operations 

  • Ability to complete the full garment processing cycle from unpacking to steaming per & Other Stories guidelines and best practices to maximize selling opportunities 

  • Handles customer transactions at the register and packages purchases according to & Other Stories standards in a courteous and friendly manner 

  • Replenishes all departments consistently throughout the day to ensure full inventory on the shop floor 

  • Upkeeps & Other Stories logistic standards and overall cleanliness of stockrooms and back stocked merchandise 

  • Maintains & Other Stories shop floor standards by ensuring product care is met throughout the day 

  • Supports with execution of reductions and campaign set ups according to & Other Stories guidelines 

  • Adheres to & Other Stories values, policies and procedures as outlined in company handbook  

 

Team Player 

  • Partners with team members to ensure customers receive the best customer service in a friendly shopping environment  

  • Responsible for keeping shop floor and stockrooms clean, well maintained and handed over per & Other Stories standards  

  • Willingness and ability to readily respond to changing circumstances and expectations  

  • Assists in training new team members with high level of customer service focus  

  • Being straight forward and open minded including when receiving and sharing feedback 

 

Financial Accountability: None 

This is an hourly position that is paid $17/hour



Minimum Candidate Qualifications: 

  • High School graduate or equivalent preferred 

  • At least 6 months of experience in direct customer service, retail industry preferred 

  • Ability to lift in excess of 20 pounds 

  • Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance 

  • Ability to climb a ladder and use a step stool 

 

Competencies: 

  • Exceptional customer service and interpersonal skills 

  • Ability to recognize and execute selling opportunities 

  • Ability and willingness to run a cash register 

  • Excellent communication and organizational skills 

  • Lively interest and knowledge in fashion and design trends 

  • Passion and drive for retail industry  

  • Ability to multi-task in a fast-paced environment 

  • Ability to take initiative to complete tasks and solve problems 

  • Ability to meet deadlines  

  • Ability to manage time and prioritize 

  • Must be able to work a flexible work schedule including nights and weekends 

  

Job Status:  Non-Exempt, Hourly (Part-Time or Full-Time) 

 

EEOC Classification: SLS 



All your information will be kept confidential according to EEO guidelines.

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