Quality Manager - #9805480

VOLUNTEERS OF AMERICA CHESAPEAKE AND CAROLINAS, INC.


Date: 2 weeks ago
City: Washington, DC
Contract type: Full time
JOB SUMMARY


The Quality Manager is responsible for planning, organizing, leading, coordinating, and supervising supporting compliance and incident activities including training, investigations, and VOAC/DDS/DOH/DHCF safety protocols and regulations.

Key Responsibilities

Takes responsibility for any issues noted and demonstrates the ability to actively problem solve by seeing, developing, and implementing viable solutions using appropriate internal and external agency resources.

Follow the schedule of monthly Quality Assurance/Quality improvement audits and monitors. The yearly schedule is developed in collaboration with the Director of Quality & Compliance.

Ensure via quality reviews that staff respect confidentiality and HIPPA regulations

Provide administrative assistance to the Director of Operations related to policy and training needs and activities.

Audit Ready Systems for Staff

Ensure all training files for employees comply with all regulatory entities by:

  • Develop and continuously update a formal phase I, III, and IV curriculum in collaboration with the DC leadership team. Collaborate with outside vendors to implement training software (I-manage) that will allow for many reports, online training classes, storing training tests and other documents from staff development, and continuously updating a Training Program for leadership enhancement of skills (i.e. Management Development Program).
    • Manage the delivery of training and development programs and, in a more senior role, devise a training strategy for the organization. Monitor and review the progress of trainees through questionnaires and discussions with managers.
    • Prepare unit monthly reports and maintain departmental training class and deadline calendars. Setup and maintain all files related to the Training department including both paper files and electronic files: including data entry of information into required databases.

Life Enrichment for Individuals

  • Use data obtained from Incident Investigations and Quality Assurance and Improvement reviews to improve the lives of individuals and protect them from harm.
  • Ensure that service recipients live the life that they would like to, as outlined in our philosophy.
  • Train, coach, develop, and counsel all levels of staff regarding strategies and activities that will improve the life experiences of individuals supported in the program.
  • Collaborate with the Director of Quality Assurance and compliance and the Director of the Program, to verify that services provided to individuals are effective and necessary.
  • Assist in resolving resident grievance issues

Medical and Health Services

  • Conduct secondary quality assurance reviews on all Medical Health and Wellness charts.
  • Work in coordination with the nursing department/ consultants to ensure that the assigned program complies with contract requirements from funders and adheres to Volunteers of America Chesapeake Inc. Policies and procedures related to nursing standards.
  • Immediately inform and maintain communication with the Program Director and Director of Quality Assurance and Compliance, and/or Vice President regarding significant areas of risk and/or substandard delivery of services, quality, or compliance.

Community Connections and Celebrations

  • Monitor opportunities for enhanced quality assurance practices by serving on committees and collaborating with external stakeholders.
  • Offer resources to clinical and residential staff for purposes of enhancing community experiences.

Communication

  • Maintain a positive professional image at all times and while representing the agency in the community and at internal meetings.
  • Use multiple forms of communication to conduct investigations and reinforce quality standards, findings, understanding, and collaboration (i.e. email, phone fax, written and face-to-face interactions, meetings)

Rights, Respect, and Individual Advocacy

  • Provides all necessary information to the IRC (Incident Review Committee and Quality Assurance Coordinator).
  • Ensure the Program Director, Vice President, and Director of Quality Assurance and Compliance are abreast of critical incidents or developments (i.e. politically sensitive cases, deaths, major health and wellness issues, citations, etc.)
  • Works with staff to understand their roles as mentors, teachers, and companions

Abuse/Neglect/Exploitation Prevention

  • Develop a relationship with service recipients that is respectful and based on mutual trust.
  • Ensure staff understand their role as mandated reporters
  • Consistently monitor environments for risks and red flags
  • Support individuals in learning strategies to increase personal safety

Licensing/Monitoring/Funding/Accreditation Compliance

  • Works directly with the Program Director to ensure compliance with Centers for Medicaid Services, State Licensure, Court Monitors, Accreditation, etc.
  • Assist the Quality Assurance Coordinator in developing written site visit responses by monitoring/licensing/funding and accreditation entities.

EFFECT ON END RESULT

  • To address consumer needs as identified in Incident Investigations and Quality Assurance reviews.
  • To maintain positive public image for the program in the community.
  • Enhances program operations and program services by assisting in the coordination of quality Training classes for all levels of staff.
  • Ensures compliance with contractual, ethical, and licensing requirements on specific funding programs policies and procedures.
  • Effective and efficient systems and processes are in place to ensure the Unit's compliance with funder requirements.
  • Professional and customer-focused approach to handling all employee inquiries.

PHYSICAL REQUIREMENTS

The physical requirements described below are representative of those that must be met by an employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.

  • The ability to safely operate a motor vehicle to transport oneself, individuals, and program supplies as necessary.
  • The physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear perform basic and light home maintenance activities, and operate office equipment.
  • Move and lift light objects to 30 pounds such as mail, supplies, files, and equipment.
  • Operating office equipment requiring continuous or repetitive hand/arm movements.
  • The ability to remain in a sitting position for extended periods.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.



Qualifications




REQUIREMENTS

  • Bachelor’s degree preferred in Human Services or related field
  • Certified as an Incident Investigator by in DC.
  • Min 3 years of experience in the field of Quality Assurance/Consumer Services industry within the Intellectual Disability field.
  • Min 3 years of experience conducting investigations and quality reviews.
  • Excellent communication and collaboration skills with all levels of Management.
  • Excellent computer skills in MS Word, Excel, Power-point and other related systems i.e. Access or MCIS.
  • Working knowledge of federal, state and local regulations related to Medicaid waiver; Experience with process improvement is also preferred.
  • Bilingual in any language a plus.

Key Responsibilities

  • Takes responsibility for any issues noted and demonstrates the ability to actively problem solve by seeing, developing and implementing viable solutions using appropriate internal and external agency resources.
  • Follow the schedule of monthly Quality Assurance/Quality improvement audits and monitors. Yearly schedule is developed in collaboration with Director of Operations.
  • Ensure via quality reviews that staff respect confidentiality and HIPPA regulations
  • Provide administrative assistance to the Director of Operations related to policy and training needs and activities.

Audit Ready Systems for Staff

  • Prepare unit monthly reports and maintain departmental training class and deadline calendars. Setup and maintain all files related to the Training to department to include both paper files and electronic files: includes data entry of information into required databases.
  • Manage the delivery of training and development programs and, in a more senior role, devising a training strategy for the organization. Monitor and review the progress of trainees through questionnaires and discussions with managers.
  • Develop and continuously update a formal phase I, III and IV curriculum in collaboration with the DC leadership team. Collaborate with outside vendors to implement training software (I-manage) that will allow for many reports, online training classes, storing training tests and other documents from staff-development and continuously update a Training Program for Leadership’s enhancement of skills (i.e. Management Development Program).

Medical and Health Services

  • Conduct secondary quality assurance reviews on all Medical and Health and Wellness charts.
  • Work in coordination with nursing department/ consultants to ensure that the assigned program is complying with contract requirements from funders and adhering to Volunteers of America Chesapeake Inc. Policies and procedures related to nursing standards.
  • Immediately inform and maintain communication with Program Director and Director of Operations and/or Vice President regarding significant areas of risk and/or substandard delivery of services, quality or compliance.

Life Enrichment for Individuals

  • Use data obtained from Incident Investigations and Quality Assurance and Improvement reviews to improve the lives of individuals and protect them from harm.
  • Ensure that service recipients live the life that they would like to, as outlined in our philosophy.
  • Train, coach, develop and counsel all levels of staff regarding strategies and activities that will improve life experiences individuals supported in the program.
  • Collaborate with Quality Assurance Coordinator and Director of the Program, to verify that services provided to individuals are effective and necessary.
  • Assist in resolving resident grievance issues

Should also have experience in he following areas

  • Community Connections
  • Communications
  • Rights, Respect and Individual Advocacy
  • Abuse/Neglect/Exploitation Prevention
  • Licensing/Monitoring/Funding/Accreditation Compliance

EFFECT ON END RESULT

  • To address consumer needs as identified in Incident Investigations and Quality Assurance reviews.
  • To maintain positive public image for the program in the community.
  • Enhances program operations and program services by assisting in the coordination of quality Training classes for all levels of staff.
  • Ensures compliance with contractual, ethical, and licensing requirements pertaining to specific funding programs and policies and procedures.
  • Effective and efficient systems and processes in place to ensure the Unit’s compliance with fund er requirements.
  • Professional and customer-focused approach to handle all employee inquiries.


Job Snapshot

Employee Type

Full-Time

Location

Washington, DC (Onsite)

Job Type

Other

Experience

Not Specified

Date Posted

01/26/2024

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