Front Desk Associate - #9820325

Johnson Hospitality Services Associates

Date: 2 weeks ago
City: Nampa, ID
Contract type: Full time


Responsible for handling the requests and transactions of the hotel guests, and coordinating with the other departments as necessary, while providing outstanding guest service.


  • Check guests in and out of the hotel. Make future reservations when necessary
  • Post valet charges and other miscellaneous charges to guest accounts
  • Administer hotel guest payment policies
  • Handle hotel phone system, transfer calls. Take messages for guests as well as hotel staff
  • Take, modify and cancel guest reservations, inputting same into FOSSE, noting any special requests
  • Assist in the verification, balancing and revenue maximization of hotel's room availability
  • Coordinate with other departments to fulfill guest special requests
  • Communicate hotel facilities and services to guests at check-in
  • Always have a friendly and welcoming demeanor when interacting with our guests over the phone and in person
  • Use the L.E.A.R.N Model for all guest recovery incidents that occur
  • Answer guest questions regarding local area facilities
  • Responsible for shift cash transactions
  • Responsible for following hotel’s cash handling procedures
  • Responsible for maintaining hotel key security system
  • Responsible for the proper administration of key control for issued keys
  • Responsible for the proper administration of keys left by guests
  • Administer guest safe deposit boxes
  • Fill out maintenance work orders and deliver to supervisor/manager or designated area in a timely manner
  • Responsible for knowing all hotel emergency procedures
  • Follow all hotel safety guidelines and requirements
  • Responsible for following all hotel quality assurance standards for department
  • Bring all lost and found items to the supervisor’s or manager’s office for logging and storage
  • Accommodate guest special requests courteously
  • Answer guest questions regarding hotel and local area facilities and
  • Inform housekeeping of vacant dirty suites as they become available upon checkout
  • Update room status as housekeeping notifies the desk of changes
  • Read and communicate clearly
  • Distribute mail to guest boxes as well as to hotel staff
  • Notify Supervisor, Operations Manager, AGM or General Manager of any problems with front desk supplies and/or equipment
  • Maintain an inventory of special guest service items such as roll-aways, cribs, irons, etc.
  • Track status of guestrooms used for tours and status of guestrooms in maintenance
  • Notify housekeeping and maintenance of any reported problems with guestrooms or grounds
  • Carry out any reasonable request by management that I am capable of performing

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

These duties may require you to frequently bend, lift, carry, twist, push, pull, reach, kneel, and may require prolonged periods of standing and/or walking. Must be able to lift, push, and pull a minimum of 50 pounds. You will be trained to perform all of these functions within the required safety guidelines and expectations. If at any point you feel you are unable to perform any of these functions, please let you manager know immediately.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Similar jobs

Maintenance Technician IV-RSPC-Fluids Department

Lactalis American Group Inc, Nampa, ID
2 weeks ago
Description: Lactalis North America is currently seeking candidates to join our Maintenance team in Nampa, Idaho. Lactalis Group, the world leader in dairy, is a family-owned business with more than 85,000 pragmatic and ambitious professionals worldwide, committed to providing healthy and delicious dairy products that bring people together every day. At Lactalis, our core values of AMBITION, ENGAGEMENT, and SIMPLICITY...

Security Officer-Substitute

Management & Training Corporation, Nampa, ID
5 months ago
OverviewPay: $17.50 per hourWork with a purpose! Begin a career as part of the administrative team, utilizing your skills and abilities to change the life of a Job Corps student.Facility name: Centennial Job Corps CenterLocation: Nampa, IDJob responsibilities: Patrols Center grounds, manages front desk for guest sign-in and temporary badges distribution, monitors that all staff and students wear ID badges,...

Travel Nurse RN - Labor and Delivery - $1,862 per week

Skyline Med Staff Nursing, Nampa, ID
5 months ago
Skyline Med Staff Nursing is seeking a travel nurse RN Labor and Delivery for a travel nursing job in Nampa, Idaho. Job Description & Requirements • Specialty: Labor and Delivery • Discipline: RN • Start Date: 11/13/2023 • Duration: 13 weeks • 36 hours per week • Shift: 12 hours, nights • Employment Type: Travel Weekly amount stated in job...