COO Workforce Planning (WFP) Program Adoption Lead-SVP (Hybrid) - #9820342


Date: 1 week ago
City: Jacksonville, FL
Contract type: Full time

The Chief Operating Office (COO) Workforce Planning (WFP) Program Adoption Lead is a senior position reporting to the COO Workforce Management Implementation Lead and responsible for the adoption of Workforce Planning transformation programs across the Chief Operating Office. The COO WFP Lead will work across COO organizations to coordinate, plan and facilitate adoption of Accountability Culture & Talent (ACT) transformation programs. Through strong engagement with WFP and COO Teams, the COO WFP Program Lead will proactively communicate both WFP strategy and implementation plans and work with relevant stakeholders to build, manage and monitor implementation plans across the COO. The position will also enable successful closure of ACT programs by ensuring full and consistent alignment with Transformation Program Office activities and artifact delivery.

Job Responsibilities:

Support the COO Workforce Management Implementation Lead by planning and coordinating adoption activities for Workforce Planning transformation activities inside the COO.

Successful candidates will engage with key stakeholders in ACT & COO organizations to ensure timely adoption all in-scope programs. Work with ACT/WFP teams to understand and communication planning dependencies, changes and solutions. Work with COO stakeholders and SMEs to identify, manage and resolve risks and issues.

Lead and participate in project governance activities as required. Own and manage relevant Transformation Program Office processes and artifacts as required (e.g. scoping, closure, etc).

Engage Program PMOs to manage PTS, Jira and related systems for status updates and progress tracking. Creating status updates and support senior management with program information as needed.


  • 10 -15 plus years of experience working directly with senior management
  • 8 plus years of proven project management skills including significant risk management experience
  • 8 plus years of Financial Services experience required
  • Seasoned individual with ability to run multiple strategic concurrent projects with little supervision
  • Self-starter comfortable working in dynamic environments
  • Proven track record of seeking out information and making informed recommendations
  • Experience in Demand and Capacity planning and supervisory experience required
  • Experience in Regulatory Project management or Technology projects a plus
  • Experience in reengineering business processes, controls and metrics a plus
  • Experience in Program Management and/or Product Management a plus
  • Strong relationship management, influence and communication skills
  • Comfortable challenging status quo to deliver outcomes
  • Exceptional organization skills

Education: Bachelor's degree/University degree or equivalent experience - Master's degree preferred


Job Family Group:

Business Strategy, Management & Administration


Job Family:

Business Administration


Time Type:

Full time


Primary Location:

Tampa Florida United States


Primary Location Full Time Salary Range:

$141,440.00 - $212,160.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit Available offerings may vary by jurisdiction, job level, and date of hire.


Anticipated Posting Close Date:

Apr 08, 2024


Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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