Executive Housekeeper - #9820345

Hotel Albuquerque of Old Town


Date: 2 weeks ago
City: Albuquerque, NM
Salary: $50,000 - $60,000 per year
Contract type: Full time
Description: WORK, PLAY & ENJOY LIFE WITH HERITAGEWe offer a work environment that is focused on the employee experience, extremely flexible work schedules and benefits that are unmatched in the industry; including generous discounts on hotel room rates and food at all of our restaurants in the portfolio across the state of New Mexico!
Full-time Salaried position with a range starting at $55k DOE plus benefits.Located in Albuquerque, NM. Working out of our Hotel Albuquerque in Old Town.

Position Purpose: The Executive Housekeeper will under the direction of the General Manager, maintain the quality and cleanliness of the property. The Executive Housekeeper is an essential support to Heritage Hotels & Resorts in creating unforgettable experiences for guests.

Supervisory Responsibilities: All Housekeeping team members at designated property

Essential Duties and Functions/Responsibilities/Tasks:

  • Work under direction of the General Manager.
  • Maintain a positive and professional approach with employees, coworkers, and guests.
  • Set goals for performance that coincide with Heritage's plans and vision.
  • Ensure compliance with safety, legal, operations, labor, and the Heritage brand product and regulations policies.
  • Direct team members toward accomplishing daily goals and ensuring that all hotel and resort accommodations are fully cleaned by the standard check-in time of 4:00PM.
  • Obtains list of vacant rooms which need to be cleaned immediately and list of prospective check outs in order to prepare work assignments.
  • Assigns workers their duties, and inspects work for conformance to prescribed standards of cleanliness.
  • Report, as directed, any observed deviations to established standards.
  • Advises manager or desk clerk of rooms ready for occupancy.
  • Navigates interview, hire, disciplinary, and termination actions when necessary for team members.
  • Assign, train, mentor and direct team members to carry out exceptional guest experiences and foster a clean environment for guest and employees to feel engaged and valued.
  • Maintain guest rooms and public areas in a clean, comfortable and saleable condition, including front of house areas.
  • Enforces standard procedures for the acceptance, security, and return on customer lost and found items.
  • Resourcefully solve any issues that arise and seize control of any problematic situation.
  • Review occupancy levels and event levels to staff team member labor accordingly.
  • Prepare and initiate on-going correct cleaning of carpets, drapes, windows and upholstery.
  • Handle all guest and employee concerns with tact and follow-up.
  • Review and maintain linen inventory and proper storage.
  • Implement as needed an ongoing housekeeping training program for all new housekeeping employees.
  • Follow all safety and health regulations including Personal Protective Equipment (PPE) protocol policies.
  • Other duties as assigned consistent with the functions of this position as needed at any of the properties.
Requirements:
  • Knowledge of Microsoft Office, Internet Explorer and prior PMS experience.
  • Ability and willingness to work flexible hours including weekends, holidays and late nights.
  • Ability to work on your feet for eight hours or more.
  • Must be able to lift/push/reach for/carry 40+ pounds frequently.
  • Excellent verbal communication and ability to multitask.
  • 3 years or equivalent combination of education and experience; housekeeping or hospitality experience preferred.
  • High school diploma or equivalent experience/training, associate’s degree in Management or Hospitality Preferred.

Inspiring Our Communities, & Celebrating Local Artisans.

Heritage Hotels & Resorts Inc. is an Equal Opportunity Employer.

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