Global Director, Customer Success - #9820492


Date: 2 weeks ago
City: Denver, CO
Contract type: Full time

Cin7 is a fast-growing global software company that provides solutions for modern-day product sellers. We help these sellers connect and simplify their operations, keep track of their inventory at scale, and help them sell their products across multiple sales channels around the world.

Cin7 is expanding very quickly with a mission to empower product sellers to thrive by making selling as easy as buying. We are committed to this mission to become the leading Inventory Management Software brand in the world.

Serving over 8,000 customers globally, processing more than 125 million orders per year, and supporting over $35B of Gross Merchandise Value, Cin7 has been rated best overall in inventory management software in 2024 by Forbes Advisor.

How you'll make an impact:

As Cin7's Global Director of Customer Success, you’ll lead our customer success strategy and execution, empowering our customers to thrive while helping drive the company to the next level of substantial growth. Reporting directly to the Chief Revenue Officer (CRO), your leadership will be crucial in designing the future of our scaled customer success initiatives. Your main objectives will include driving customer satisfaction, retention, and growth, as well as broadening Cin7’s market reach within the SMB and mid-market sectors on a global scale.

We're seeking:

An experienced customer success leader with a track record of scaling customer success programs and building and leading high-performing teams.

Here's what you'll do in this role:
    • Strategic Customer Success Leadership: Develop and implement comprehensive strategies to meet Cin7's objectives. Lead the team with clear goals, retention targets, and drive customer outcomes.
    • Team Growth and Development: Recruit, mentor, and enhance a global customer success team. Promote a culture of achievement, collaboration, and ongoing learning.
    • Customer Engagement and Adoption: Drive product adoption among customers by providing guidance, best practices, and proactive engagement. Foster strong relationships, and ensure solutions meet customer needs.
    • Churn Reduction and Retention: Implement strategies to reduce churn, including identifying at-risk customers and addressing concerns. Analyze customer health metrics and take proactive measures to improve satisfaction.
    • Upsell, NRR, and Expansion: Drive revenue growth through upselling opportunities, optimizing Net Revenue Retention (NRR), and expanding customer accounts. Identify expansion opportunities within existing accounts.
    • Cross-functional Collaboration: Work closely with Sales, Marketing, Product, and other teams to align efforts and ensure a cohesive customer journey.
    • Performance Analysis and Reporting: Track and analyze customer success metrics to inform decisions, promoting a data-driven culture focused on accountability and improvement.
    • Innovation and Market Adaptation: Lead initiatives to innovate and adapt processes to meet changing market and customer needs. Drive continuous learning and adaptation within the team.

Why CIN7?

CIN7 is a leader in one of the most exciting software verticals right now, and we're growing exponentially. We're looking to add people to our team who are passionate about working with a fast growth tech company.

At CIN7, we make great products available to everyone. Every month, millions of sales orders flow through our platform reducing the cost, effort and time for product sellers so they can quickly get products to customers and build their brands without worrying about their operations. We pride ourselves on providing Inventory Management and Supply Chain software to help medium-large product businesses thrive in a highly competitive, digital world. CIN7 centrally manages inventory across multiple locations and channels, connecting 500+ systems to support receiving, selling and shipping stock.

We value diversity at Cin7, and bring people into the heart of everything we do. We hire, recruit, and promote without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, pregnancy or maternity, veteran status or any other status protected by applicable law. We understand the importance of creating a safe and comfortable work environment and encourage individualism and authenticity in every member of our team

In accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual base compensation range is listed above. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, as well as internal equity among our team.

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