Director of Account Management, New Stream Media - #9820521


Date: 1 week ago
City: Minneapolis, MN
Contract type: Full time

We are dentsu. We team together to help brands predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. We know people better than anyone else and we use those insights to connect brand, content, commerce and experience, underpinned by modern creativity. We are the network designed for what’s next.


Who you are

You are a self-motivated, highly organized, and dynamic individual. You have excelled in developing high performing account management / service teams, are able to partner with sales teams and Sales Leadership to define short and long-term process strategy and sales enablement materials and are able to successfully deliver exceptional customer service both internally and externally for brands and Retailer. You support the team optimizing processes, managing conflict and developing high performance teams and ensuring we are providing rich performance metrics and insights to further illustrate the value of the RMN bring to it's partners. You have passion for leading people and driving innovation and efficiencies. You have 6-8 plus years of experience in leading high performing account management teams in a client service capacity.


What the role is

Reporting to the Digital Media Senior Director, this role is the team leader with direct and indirect reports, responsible for development of talent across account management team. Responsible for defining the overall process flow establishing a best-in-class RACI (Roles and Responsibilities) frameworks to steer and monitor program progress and success in end-to-end sales process. Experience in cross functional disciplines is a focus as is increased business acumen and an understanding of financial basics for the business they manage. Effective thought leadership across account on behalf of New Stream Media.


The Director of Account Management works hand in hand with the Sales Lead partnership to align on and define the high-level ad strategy and sales approach with our ad partners. You will play a critical role in assigned Retailer's growth of its RMN and leads the Account Management in their successful execution and delivery of campaigns across all retailer capabilities. Support the team by optimizing processes, managing conflict, and developing a high performing team, and ensuring we are providing rich performance metrics and insights to further illustrate the value that RMN brings to its partners. You will work closely with other leadership both internally and externally as the liaison to the business needs and process workflows to drive exception client experience and retention of advertisers.

In this role you will:

  • Partner with the Sales Team to plan, direct, and manage client growth, process strategy, scorecard (goals) and planning frameworks
  • Support the team by providing strategic problem solving, managing conflict, and refining processes
  • Build effective RACI for seamless end-to-end process flow
  • Be the voice of the Account Management team to Senior Leadership on potential ways to improve overall Customer Satisfaction and Experience
  • Oversees client resolution related to campaign challenges
  • Communicate and collaborate internally with other departments including Sales, Media, Audience Strategy, Analytics, Billing and Finance
  • Coach, guide and scale a high performing Account Management Team
  • Career advocate for members of AM team providing necessary coaching, performance evaluation and goal setting requirements in accordance with dentsu policies and framework
  • Support strategic, operational, and financial planning and ensure decisions in line with overall company goals

  • Bachelor's degree
  • 6-8+ years of account management or sales experience in Retail Media
  • Experience working with Senior leadership at a client level
  • Demonstrated ability to lead, develop, and manage a team
  • Experience working with Sales Tools (e.g. Salesforce), Excel, PowerPoint, JIRA or other workflow systems
  • Proven problem-solving skills, conflict resolution, and innovation
  • Refined time management
  • Excitement and desire to build a team and develop talent

The anticipated salary range for this position is $94,000-$152,375. Actual salary will be based on a variety of factors including relevant experience, knowledge, skills and other factors permitted by law. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. For more information regarding dentsu benefits, please visit



About dentsu 
Dentsu is the network designed for what’s next, helping clients predict and plan for disruptive future opportunities in the sustainable economy. Taking a people-centered approach to business transformation, dentsu combines Japanese innovation with a diverse, global perspective to drive client growth and to shape society

We are champions for meaningful progress and we strive to be a force for good—for our people, for our clients, for the industry and for our society. We keep our people at the center, creating space for growth, understanding and learning so they can thrive. We embed diversity, in our mindset, in our solutions and in our teams to empower an inclusive, equitable and culturally fluent environment. Building this culture within our teams makes us better collaborators with each other and with our clients, driving better outcomes for all.

Dentsu (the "Company") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact your recruiter if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company to which you are applying. 

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