Department Coordinator, Customer Service - #9820575

Brooks Running

Date: 2 weeks ago
City: Seattle, WA
Contract type: Full time

Who We Are:

At Brooks, we believe a run can change a day, a life, the world. Everyone who works here is a key part of our obsession to make the best running gear on the planet. We want our business — which also happens to be our passion — to be a place where everyone feels welcome and comfortable being themselves. Our company culture defines us, bonds us together, and drives our success. We live this culture daily through our brand values: Runner First, Word is Bond, Champion Heart, There is no “I” in Run, and Keep Moving. This means we always solve for the runner, do what we say we will, give it our all, are generous with our humanity, and find a way to keep moving every day, because joy is kinetic.

Are you ready to help create something extraordinary?

Your Job:

The Brooks Runner Experience team (REx) is a large group of people managing fast-paced work in multiple locations and service channels. As the Department Coordinator, you’ll help keep this busy team organized and moving forward, acting as a point of contact between employees, internal departments, and external parties to enable communication, process, and complex scheduling to ensure the functions run smoothly. You will manage business and organizational tasks for the team to support the needs of runners and retailers throughout the US.

    • Work under the direction of the REx Director and Leadership Team to support the daily administrative, business and team needs across the Department
    • Proactively manage the calendars for the Senior Director of REx as well as functional leaders as needed. Assist with meeting calendar strategy for large, multi-team function
    • Optimize team communication tools like MS Teams, Outlook, and SharePoint
    • Develop and manage team meeting calendar, communicating with cross-functional teams to create engaging and educational content and speakers
    • Partner with REx Leadership Team to drive business and culture initiatives across each team and help build team integration and collaboration
    • Coordinate travel arrangements including scheduling flights, ground transportation, and booking hotel accommodations and handling any other trip related tasks for ~5 employees
    • Act as subject matter expert on team travel and expense reports for full REx organization
    • Reconcile expenses from department credit card for accounting
    • Arrange and coordinate team meetings and events, venues, vendor management, room setup including audio/visual.
    • Attend meetings, take notes, track, and share decisions and actions
    • Assist with presentation document creation and meeting material preparation
    • Work with the Leadership Team to organize business/team events
    • Maintain team organizational charts and team email distribution lists
    • Partner with Training Team to assist with onboarding for new employees
    • Order/ maintain office supplies and equipment needs
    • Act as a member of the administrative department team. This includes providing coverage for other assistants as needed
    • Support company meetings/ events as needed
    • Represent a culture of exceptional service, trust, and executional excellence
    • Perform special projects and additional duties as assigned.

Compensation: The pay range for this position, based out of the Brooks Seattle HQ, is $22.81 - $31.95 per hour. Base pay offered will vary depending on job-related knowledge, skills, and experience.


Brooks is proud to offer a robust benefits package to our employees and their families!

Benefits- including medical, dental, vision, life and AD&D insurance, disability insurance, HSA and employer contribution, FSA, family & fertility assistance, 401K Savings Plan and match, employee assistance program, and transportation assistance.

Paid Time Off- Brooks offers generous time off including three to five weeks of paid time off, eleven paid holidays, paid sick and parental leave.

Bonus-in addition to base pay, Brooks employees may also be offered an annual bonus based on company performance.

Perks- including product discounts, employee recognition, fitness discounts, volunteer and donation benefits.

Location- You will spend 3 to 4 days per week in our Seattle offices, depending on your role, as we believe our organization flourishes when connections, collaboration, creativity, problem-solving, and celebrations happen in person.

At Brooks, we celebrate diversity & equity. We are committed to creating an inclusive environment, and encourage people of all backgrounds, perspectives, experiences, and skills to apply. Brooks is proud to be an equal employment opportunity employer. All employment decisions are made without regard to race, religion, creed, color, national origin, age, sex, gender, gender identity or expression, two-spirit identity, sexual orientation, genetic information, sensory, physical, or mental disability, marital status, pregnancy (including childbirth and related conditions), honorable discharge or military status, protected citizen status, actual or perceived victims of domestic violence, sexual assault or stalking, HIV or Hepatitis C infection, political ideology, use of a trained guide dog by a person with a disability, or on any other basis protected by federal, state or local law, or any other non-merit based factors.

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