Business Analyst, Planning & Operations - #9820644

Cisco Systems


Date: 2 weeks ago
City: San Jose, CA
Contract type: Full time
What You'll Do

You will be a core part of the Security and Collaboration Strategy and Planning Operations team. As a Business Analyst, you will help define, articulate, and prioritize the work needed to drive design across various products and teams to ensure we build the best possible solutions most efficiently. You'll also work on innovative technologies and microservices in a dynamic and agile environment. Our portfolio of products uses various technologies and services, ranging from Java and JavaScript to back-end technologies like Kafka queues and Snowflake Databases. This role will be responsible for the entire product life cycle, including requirement analysis, architecture design, code implementation, functional and performance testing, deployment, and support. Working with a small scrum team, you'll apply agile development practices to deliver on this work.

Who'll You'll Work With

In this position, you'll drive the requirements for operational and GTM processes to support SaaS business operations across multiple business groups within our Security and Collaboration teams. You will partner with key stakeholders and subject matter experts across functions and business groups to lead process improvement initiatives and discuss process alternatives to arrive at best practices. Working closely with domain experts, you will formulate a strategy to scale these operations across our team. Our mission is to enable Business Collaboration capabilities for employees, our customers & partners and, in parallel, deliver Software Platforms that drive simplification, automation, and intelligence for CRM processes.

Who You Are

Key Responsibilities Include:

  • Drive capability co-design sessions, requirements assessment and evaluate IT solutions on quality, then influence options to deliver.
  • Align with business architecture business rules, policies, critical business decisions, cross-program dependencies, and high-level solution designs.
  • Evaluate solutions in the light of operational impacts and influence to enhance the quality of capability delivery and partner experience.
  • Support testing strategy and plan, writes test scenarios (SIT/UAT), and Go/No-Go decision.
  • Implement and improve SAAS business processes end-to-end.
  • Act as a main liaison between the DevOps team and the business stakeholders.
  • Identify, document, and communicate process changes to users (Support Organization, Change Management)
  • Apply Agile methodologies, working in sprints
  • Collaborate with Sales teams and leadership
  • Facilitate requirement sessions with end-users, detailing requirements and user stories

Basic Qualifications

  • Bachelor’s degree with 5+ years of experience or Master’s degree with 2+ years of experience or equivalent industry experience.
  • 8+ years of relevant product management or business analyst experience in SaaS offerings

Preferred Qualifications

  • Experience with Salesforce Sales cloud implementations
  • Experience working in Aha and JIRA
  • Familiarity with Cisco technologies
  • Experience working with sales teams
  • Outstanding analytical and conceptual thinking skills
  • Ability to influence customers, internal or external, and work closely with them to identify acceptable solutions.
  • Excellent documentation skills
  • Experience crafting detailed reports and giving presentations.
  • Excellent planning, interpersonal, and time leadership skills.
  • A history of leading and supporting successful projects.

Why Cisco Secure

We're global, we're adaptable, we're diverse, and our security portfolio is as extensive as it is groundbreaking. Have you heard of Threat, Detection & Response, Zero Trust by Duo, Common Services Engineering, or Cloud & Network Security? Those are only a few of our product teams! The only thing we're missing is YOU.

Join an enterprise security leader with a start-up culture, committed to driving innovation and giving you the opportunity to make an impact. We #InnovateToWin and we know we're better together, that's why we're dedicated to inclusivity, collaboration, and diversity in everything we do.

We're proud to be the Best Small and Mid-Size Enterprises Security Solution Cisco Secure continues to grow and evolve year after year with 100% of Fortune 100 Companies using our products, and we're excited to see the new heights we'll reach with your passion for security, your customer focus, and your desire to change things up!


Message to applicants applying to work in the U.S. and/or Canada:

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows:

.75% of incentive target for each 1% of revenue attainment up to 50% of quota;

1.5% of incentive target for each 1% of attainment between 50% and 75%;

1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

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