IT Infrastructure Engineer 2 - #9825533

US Tech Solutions


Date: 3 weeks ago
City: Glendale, AZ
Salary: $25 - $35 per hour
Contract type: Contractor
Remote
Job Role : IT Infrastructure Engineer 2
Location : Remote
Duration : 6 Months

Job Summary
  • This position will be a key member of the NOC, responsible for monitoring and acting on alerts and trouble tickets.
  • Maximize availability of critical systems and components through advanced performance/availability monitoring and reporting, troubleshooting and timely resolution of incidents.
  • Quickly identify and analyze events from monitoring system. Work independently while providing clear, documented activities to include customer or technical issues.
  • Troubleshoot, evaluate, track, and manage problems and recommend the best solutions while escalating to higher tiers according to Operations Bridge procedures.
  • Performs professional level of work and assists with solutions requiring analysis and research.
  • Responsibilities span the full range of Operations Bridge core functions.
  • Helps support Incident resolution and root cause analysis.
  • Helps to mentor and upskill existing team members.
  • Implements operating system enhancements that will improve the reliability and performance of the system.
  • Manage incident bridge calls and send communications as needed
  • Facilitate and coordinate the flow of communications between the NOC and Engineering, as well as external vendors and third-party partners.
  • Participates in rotating on-call support. Responsible for resolution of service outages and other service problems during an on-call period.
  • On call may occur during standard or non-standard business hours.
Skills:
  • Provides Tier II support, performing routine problem diagnosis. Resolves routine issues under direction and/or following written procedures, documenting cause and actions taken.
  • Responsible for monitoring and acting on alerts and trouble tickets in support of event/incident management.
  • Possess experience in core technology domains such as Network, Platform, Cloud
  • Possess experience application monitoring and troubleshooting.
  • Serve as manages and lead deployments and RFC’s as required.
  • Perform installation, upgrading, patching, configuration management and troubleshooting.
  • Responsible for validation and modification of Knowledge base documentation of policies and procedures
  • Provide monitoring and control of the CSAA Infrastructure Systems by utilizing system management tools.
  • Provide input and feedback for the use and optimization of NOC event/system management applications/tools as well as NOC processes and procedures.
  • Responsible for monitoring incident ticket system and assigning incoming automated tickets to appropriate support personnel.
  • Must be flexible to work 24x7 on any shift.
  • Ability to run and manage incident bridge calls and send communications as needed.
  • Helps to mentor and upskill existing team members.
  • Perform other duties as assigned.
Knowledge, Skills, and Abilities
  • Proficient in platform internals, advanced debugging, and root cause analysis skills
  • Proficient in event/incident management skills
  • Strong ability to troubleshoot a wide variety of IT related issues.
  • Understanding of enterprise server platforms, network, voice systems, security protocols and technologies
  • Proficient in application implementation, system upgrades, and routine maintenance
  • Obtain and/or maintain technical certifications necessary for continued growth and success.
  • Understanding and working experience with physical and virtual environments (VMWare)
  • Support and maintain end user requirements, including troubleshooting, account maintenance and training.
  • Troubleshoot, evaluate, and track network/systems problems.
  • Knowledge with Linux/Unix system, troubleshooting and configuration.
  • Knowledge of Avaya products including Site Administration
  • Strong written and communication skills
  • Monitoring tools: SolarWinds, Cisco UCS, HP Sitescope, Dynatrace, RUM, VSphere, Sciencelogic EM7
Education:
  • Bachelor’s degree in computer science, Information Technology or equivalent, relevant experience, training, and education
Experience Required:
  • 3-4 years IT Event Management experience in NOC environments
  • 3-4 years IT work experience working in multiple windows system environments.
  • 3-4 years of experience as a Telecom, Network or Systems Administrator
  • 3-4 years of customer support experience
  • Experience with ticket management systems.
Certification(s)
Preferred:
MCSA, MSCE, VCA, CCENT, CCNA, Avaya, A+, Network+, ITIL certified
Certifications & Licenses:
  • A+
  • CCNA
  • Experience with ticket management systems.
Certification(s)
  • ITIL certified.
  • MCSA
  • Network+

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