Director, Group Tech lead for RFM - #9825930

McDonald's evolving Accelerating the Arches growth strategy puts our customers and people first and demonstrates our competitive advantages to strengthen our brand. We are recognized on lists like Fortune’s Most Admired Companies and Fast Company’s Most Innovative Companies.

Doubling Down on the 4Ds (Delivery, Digital, Drive Thru, and Development)

Our growth pillars emphasize the critical role technology plays as the best-in-class, global omni-channel restaurant brand. Technology enables the organization through digital technologies, and improving the customer, crew and employee experience each and every day!

Global Technology forging the way

Leading the digitization of our business is the Technology organization made up of innovation specialists who build industry defining tech using the latest innovations and platforms, like AI and edge computing to deliver on the next set of groundbreaking opportunities for the business. We take on technology innovation challenges at an incredible scale, and work across global teams who are always hungry for a challenge! This provides access to compelling career paths for technologists. It’s bonus points when you get to see your family and friends use the tech you build at their favorite McD restaurant.

The Commercial Product & Platform vision develops global technology products and platforms that delight our customers and enable our crews to operate our restaurants reliably and effectively.

The Director, Tech Lead is part of the Restaurant Technology team and reports to the Sr Director, Group Tech Lead of the Serve group.  The Director will be responsible for delivering software releases and operations of the current RFM platform in addition for technical delivery of the future of the RFM platform. This role will lead a team of 2 employees in addition to a mix of internal and external technical resources to ensure the goals of the platform are met. This is an exciting opportunity for an experienced technology leader to help shape the transformation of the RFM application.

Accountabilities & Responsibilities:

• Drive tech strategy, design, and development of RFM current state activities (BAU) as well as support and enable the transformation the RFM solution.
• Lead architectural discussions and oversee tech delivery of both internal resources (e.g., engineers) and vendors for the Global RFM activities.
• Ensure engineering and design best practices (e.g., modularity) are leveraged to develop modern cloud-native products and platforms.
• Define and enforce quality standards (non-functional requirements) and program-wide acceptance criteria.
• Manage security compliance, data integrity, and standards for all in-scope products and platforms to ensure sensitive data is secure.
• Develop and collaborate with POS Transformation team to create the RFM transformation deployment roadmap and associated phases, in partnership with other Product stakeholders.
• Partner with markets to adopt and deploy current RFM capabilities while determine what changes will be needed for seamless adoption of new solutions.
• Deliver technology solutions that enable the business to deliver against their vision, mission, and strategy.
• Manage and own the program milestones, budget and associated ROI
• Act as interface into tech organization for other enterprise functions (e.g., restaurant ops)

• Strong technical skills – architecture, engineering, testing, product model/agile
• Experience transforming and modernizing applications and platforms.
• Experience partnering with stakeholders in a complex, global matrixed org setup
• Experience leading large-scale global change programs impacting people, process, and technology.
• Strong people management and development experience
• Understanding of RFM systems and operational requirements of restaurant technology
• Strong experience owning and delivering high load digital platforms / infrastructure with measurable results.
• Ability to communicate effectively in multiple business areas (e.g., marketing, sales, finance, operations, technology)
• Deep understanding of global complexities and Segment / Market differences
• Experience managing complex deployments across multiple regions.
• Experience managing P&L of the department, and develop financial forecasts
• Impact-minded approach, with ability to articulate goals and instill action and alignment towards reaching them.
• Strong communication skills with comfort in speaking with business stakeholders.
• Strong problem solver with ability to manage and lead the team to push the solution and progress.
• Willingness and ability to live the McDonald’s values every day: Serve, Inclusion, Integrity, Community, and Family.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact [email protected]. Reasonable accommodations will be determined on a case-by-case basis.

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Nothing in this job posting or description should be construed as an offer or guarantee of employment.