Medical Records Clerk - #9826382

POSITION: Medical Records Clerk (Cross-trained with PBX. See PBX job description.)

DEPARTMENT: Medical Records

REPORTS TO: Medical Records Supervisor/Lead

JOB SUMMARY: The Medical Records Clerk is responsible for sending, receiving, and filing of medical records. Individual corresponds with patients, physician offices, insurance providers, Shepherd staff and other entities to ensure efficient and accurate transmittal and accessibility of documents. The clerk ensures that guidelines for PHI/HIPAA are followed and assists as necessary to meet meaningful use measures.

HOURS: Position is full time (40 hours per week), 8:00AM-5:00PM. Overtime is sometimes offered as workload can vary.

Education And Experience

• High school diploma or equivalent.
• Customer service skills.
• Computer literacy.
• Medical office experience preferred.
  
  

Essential Skills And Abilities

• Excellent communication skills, written and oral.
• Strong organization skills with attention to detail.
• Ability to work well alone and cooperate with others.
• Careful handling of PHI and knowledge of HIPAA guidelines.
  
  

Responsibilities

• Respond to medical record calls in a professional manner. Address callers' needs in accordance with company practices and legal guidelines.
• Perform scanning and filing (sorting) accurately to ensure the integrity and accessibility of patient records.
• Release requested medical records in a timely fashion paying close attention to HIPAA guidelines and noting all releases of information in the patient chart.
• Write referrals ordered by Shepherd physicians.
• Assist in following up with patients who have lab orders from Shepherd physicians.
• Perform Total Recall duties.
• Compile surgery information packets.
• Assist patients who are logging into the patient portal.
• Organize supply closet and perform maintenance/janitorial duties when necessary.
• Assist patients on the phone with driving directions.