Sales Operations Leader - #9827702

Century Martial Arts


Date: 2 weeks ago
City: Carrollton, TX
Contract type: Full time
Title: Sales Operations Leader

Reports to: Gameness President

Type: Full-time 40 hours/week

Classification: Non-exempt/Hourly

Summary Of Position

Responsible for all aspects of the sales cycle from prospecting to establishing new wholesale accounts. The position will service major key accounts and

custom-label product requirements to ensure transactions are timely and accurate.

Essential Functions

  • Build and manage relationships with new and existing accounts through Phone and Email conversations.
  • Conduct cold calls as needed and solicit orders from existing commercial customers for merchandise.
  • Manage new and existing account communications regarding new product introductions, revision updates, and available inventory-level reporting.
  • Assist in the development of sales strategies, marketing campaigns, promotions, and pricing strategies to achieve annual sales goals.
  • Provide customers with product information regarding availability, pricing, promotions, and shipping lead times.
  • Enter orders and manage customer information in CRM and related order management systems.
  • Manage customer transactions including order processing, item information, billing reconciliation, and supply chain issues.
  • Supervise, train, and assist employees like Sales Representatives in customer service, store maintenance, and product promotions.
  • Develop and maintain a schedule for employees and promotions centered on holiday sales and other cycles.
  • Seek ways to better promote the store, the product line, and services within the store.
  • Maintain proper inventory levels, ensure stocking, implement purchasing plans, and maintain contact with suppliers to ensure maximum efficiency in meeting sales goals.
  • Implement cross-training of employees to maintain productivity at all times.
  • Manage all controllable costs with an understanding of howto maintain profitability.
  • Ensure the store remains clean and presentable at all times.
  • Hire and train as needed to ensure adequate personnel is available to provide outstanding customer service.

Competencies (knowledge, Skills, Abilities)

  • Strong knowledge and experience with the latest martial arts trends and equipment, fitness programs, and equipment used in schools, fitness clubs, studios, and gyms.
  • Excellent verbal and written communication skills
  • Ability to operate a computer and navigate through various computer programs including MS Outlook, Excel, and Windows
  • Compassionate and patient customer service skills
  • Active listening skills
  • Ability to learn and think quickly
  • Ability to retain product knowledge
  • Energetic, outgoing, and positive attitude
  • Strong organizational skills
  • Ability to be reliable and dependable
  • Ability to be a team player
  • Ability to prioritize and manage time
  • Ability to be professional
  • Strong work ethic

Supervisor Responsibilities : None

Work Environment

  • Call center environment daily exposure to loud noises (ex. people talking, phones ringing, etc.).
  • No exposure to adverse environmental conditions.

Physical Demands

  • Sitting 90% daily
  • Bending, crouching, stooping, kneeling, standing or walking 10% daily (occasional)
  • Visual acuity (20/40 correctable by glasses/contacts)
  • Repetitive motions such as typing
  • Occasional lifting, pushing, pulling
  • Talking and Hearing

Travel: As needed

Required Education And Experience

  • High school diploma or GED

Preferred Education And Experience

  • 1-2 years of sales and/or retail experience
  • College experience
  • Previous work experience in the fitness industry
  • Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

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