IT Manager II - #9830026

Job Responsibilities

The State Law Enforcement Division (SLED) is searching to fill an IT Manager II position in our IT Operations Department. The ideal candidate must have experience, integrity, and a strong understanding of IT systems.

General Responsibility

Serve as an IT Manager II in SLED's IT Operations department responsible for maintaining the integrity of the department by monitoring performances, developing and implementing strategic plans for end-user support services aligned with the organizations overalls goals and objectives.

Specific Duties

• Manage the Help Desk and Desktop managers by providing direction and leadership. Organize the department's structure to streamline workflow, communication and performance in order to boost productivity while ensuring efficient and effective delivery of end-user support services, including help desk support, troubleshooting and issue resolution.
• Develop and enforce policies and procedures related to end-user support services, including service level agreements (SLAs) and escalation processes.
• Analyze department needs and performance of staff by setting quarterly performance goals for managers and support staff.
• Build and maintain strong relationships with internal stakeholders and end-users, gathering feedback and ensuring that needs are met. Implement processes for continuous improvement, foster a culture of innovation and learning within the support services team to continual enhance efficiency and effectiveness.
• Assess new technologies and tools to improve end-user support services, and overseeing their implementation and integration into existing systems.
  
  

Minimum And Additional Requirements

• Bachelor's degree in communications, business administration, information technology, mathematics, statistics, management information science or related field with three years of management experience. Relevant experience may substitute for the bachelor's degree on a year-for-year basis.
• Strong understanding of IT systems, including hardware, software, networking and security.
• Experience with Microsoft platforms including on-perm and 365.
• Experience in project management, including planning, execution and evaluation, is highly beneficial.
• Adaptable and open to learning new skills to keep their team and organization ahead in the rapidly changing IT landscape.
• Must have strong written and verbal communication skills.
• Must have strong leadership skills.
• This position supports a 24/7 infrastructure and will require on-call availability.
  
  

Additional Comments

South Carolina Law Enforcement Division (SLED) is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.

SLED offers an exceptional benefits package for FTE positions that includes:

• Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• State Retirement Plan and Deferred Compensation Programs
  
  

Supplemental questions are considered part of the official application. Any misrepresentation of yourself may be grounds for disqualification.

Conditional selection based on candidate education, training, experience, oral interviews and clearance of background investigation.