Customer Service Representative - #9830299

Award Winning Caramel Manufacturing organization located in Bozeman, Montana seeks dynamic, personable, and enthusiastic Customer Service Representative. Bequet Confections provides a friendly, welcoming work environment. 

Reports to: Customer Service Manager

Shift Hours: Monday - Friday, 8:00am - 4:00pm 

Direct Reports: none

Position Summary
Provide extraordinary experiences for all internal and external customers. Responsible for the overall relationship with our customers, ensuring that customer support is the best we can deliver - timely, engaging, efficient, and effective. 

Job Responsibilities
● Work directly with wholesale and retail customers, primarily over the phone and via email.
● Identify opportunities to consistently improve the customer experience.
● Build a bridge between customer service, production staff, shipping and receiving, quality control, and managers.
● Back up retail shop as needed.
● Serve as the liaison between the customer needs and company objectives.
● Work interdepartmentally to ensure timely resolution of problems.
● Processing orders from taking the order, entering, scheduling shipments, gathering materials necessary, communicating with appropriate team members when necessary.
● Learn, understand, maintain, and contribute to company processes, problem solving while displaying an upbeat, positive attitude.
● Additional duties as assigned by the supervisor.

● 1-3 years’ of direct customer service experience required
● Drive positive impact on the people and culture with a helpful attitude, cheerful disposition, and enthusiastic approach to customer service
● Work with a keen sense of urgency regarding task completion and problem solving
● Excellent verbal and written communication skills, as well as strong listening skills
● Self-directed with exceptional attention to detail
● Ability to organize, prioritize to meet established deadlines
● Enthusiastic about multi-tasking, and have an ability to handle multiple competing priorities
● Proficiency in Microsoft Office and general computer operations
● Experience with QuickBooks Online a plus

Core Competencies Needed for Success in the Role
● Outstanding communication skills
● Outstanding interpersonal skills
● Expertise in understanding product knowledge and services
● Expertise in customer support policies, standards, and procedures
Work Environment
● Professional, cubical office environment; exposed to continuous general business noise and frequent interruptions.
● Occasional movements including but not limited to reaching, squatting, stooping, kneeling, bending and lifting up to 25 lbs.
● Ability to sit for long periods of time and perform repetitive typing and writing tasks

All your information will be kept confidential according to EEO guidelines.

Wage dependent upon experience

Must be authorized to work in the United States.