Patient Experience Manager - #9830670

AdventHealth


Date: 1 week ago
City: Arvada, CO
Contract type: Full time
Louisville, CO

  • Understands and stays current on CMS CAHPS requirements, Value Based Purchasing, Press Ganey & CAHPS survey processes, results, and statistical significance, and is able to articulate them in a written or oral mode to all levels of the organization.
  • -Interfaces with corporate office to ensure that CMS CAHPS patient upload requirements are met, including researching, and ensuring correction of patient records found to be out of compliance upon Press Ganey audit.
  • Patient Experience Education
  • -Works closely with leaders to establish and coordinate simulation skills labs for caregivers for patient experience standard best practices.
  • -Conducts engaging training classes and meetings as needed in support of key initiatives.
  • -Seeks out system standards for education on patient experience initiatives, strives for consistency and effectively leverages available offerings.
  • -Assists Human Resources in the introduction to The Whole Care Experience for new team members.

Qualifications

KNOWLEDGE AND SKILLS REQUIRED:

  • -Demonstrates strong communication, organization, and follow-through skills, managing patient experience improvement initiatives, projects, and programs.
  • -Skilled, demonstrated experience as a nurse leader driving patient experience improvement.
  • -Knowledge of clinical and nonclinical acute hospital operations and continuum of care (connected care) pre/post-acute services
  • -Excellent communication skills (verbal and written) with a proven track record of effectively presenting information to all levels of the organization, including senior executives.
  • -Service mindset with a roll up your sleeves attitude…strong partner to others
  • -Flexibility and adaptability to change, with ability to function in a highly independent manner.
  • -Strong interpersonal skills and an ability to interface effectively with physicians, nursing, non-clinical and executive leadership.
  • -Strong attention to detail and ability to problem-solve effectively.
  • -Strong consultant skillset, with the ability to influence all levels in the organization.
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