Radiology Scheduler - #9830838

DCH Health System


Date: 1 week ago
City: Tuscaloosa, AL
Contract type: Full time
He/she is responsible for the scheduling of outpatients for testing, treatment or other procedures in an expeditious, friendly and courteous manner.

  • Takes telephone reservations from doctor’s offices, patients and others as appropriate.
  • Coordinates appropriate reservation information to other departments through Meditech, e-mail, physician orders, letters, calls, faxes and Audix messages.
  • Anticipates scheduling conflicts and problems using good judgment in conflict resolution; is able to edit schedules as requested by area supervisors.
  • Responds appropriately to request for information pertaining to reservations.
  • Is able to obtain and record pre-cert numbers for any test requiring precertification.
  • Cooperatively works with multiple facility modalities and the different requirements for each.
  • Knowledge of community-wide centralized scheduling module and is able to schedule, order and edit exams for multiple departments to include radiology, neurology, pulmonary, cardiology, respiratory and nutritional consults.
  • Understands procedural charges and scheduled orders. Follows billing practices.
  • Uses I Care principles to ensure proper patient identification, correct exam, and to improve patient communication and engagement.


DCH Standards

  • Maintains performance, patient and employee satisfaction and financial standards as outlined in the performance evaluation.
  • Performs compliance requirements as outlined in the Employee Handbook.
  • Must adhere to the DCH Behavioral Standards including creating positive relationships with patients/families, coworkers, colleagues and with self.
  • Requires use of electronic mail, time and attendance software, learning management software and intranet. Responds timely to all forms of communication.
  • Must adhere to all DCH Health System policies and procedures.
  • All other duties as assigned.
  • High school graduate or equivalent with good perception of order and minute details; self-motivated with the ability to stay focused on repetitive tasks.
  • Strong communication, detail oriented, critical thinking, problem solving and customer service skills are essential; quick learner, works at fast pace, expeditious, friendly and courteous to staff and physicians.
  • Must be efficient in the use of all office equipment, computer and keyboard operations and related material essential to good patient care and reports any problems when necessary.
  • Must be able to read, write legibly, speak, and comprehend English.


Working Conditions

WORK CONTEXT

  • Interpersonal Relationships
    • Contact with others
    • Deal with External Customers
    • Deal with Unpleasant or Angry People
    • Frequency of Conflict Situations
    • Responsibility for Outcomes and Results
    • Telephone
    • Work with Work Group or Team
  • Physical Work Conditions
    • Indoors, Environmentally Controlled
    • Physical Proximity
    • Spend Time Making Repetitive Motions
    • Spend Time Sitting
    • Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
  • Structural Job Characteristics
    • Consequence of Error
    • Freedom to Make Decisions
    • Frequency of Decision Making
    • Impact of Decisions on Co-workers or Company Results
    • Importance of Being Exact or Accurate
    • Importance of Repeating Same Tasks
    • Time Pressure
PHYSICAL FACTORS

  • Physical Abilities
    • Gross Body Coordination
    • Stamina
    • Must be able to perform the duties with or without reasonable accommodation.
    • Hearing and vision must be normal or corrected to within normal range.
    • Physical presence onsite is essential.
    • OTHER JOB FACTORS
    • Work Styles
      • Adaptability/Flexibility
      • Analytical Thinking
      • Attention to Detail
      • Concern for Others
      • Cooperation
      • Dependability
      • Independence
      • Initiative
      • Integrity
      • Self-Control
      • Social Orientation
      • Stress Tolerance
    • Work Values
      • Achievement
      • Independence
      • Relationships
      • Working Conditions

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