IPT Engineer - #9834964

Woongjin, Inc

Date: 5 days ago
City: San Jose, CA
Contract type: Contractor

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Our Mission

WOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.


Understanding telecommunication and Voice end-user technical support

Performs varied tasks of moderate complexity requiring the application of standard procedures and criteria. Responsible for troubleshooting problems of voice system/network. Commission voice project on/off-site.  Demonstrates a degree of experience managing vendor/carrier end-user support

Takes responsibility of work order requests by clients and completes tasks with quality in mind all the time and delivers results through quick action

Salary :$70K-$76K / yr

  • 4-year college degree (Field Of Study: Telecommunications)
  • Minimum of 5 years of voice system relevant professional experience
  • Understanding the concept of voice networking

          o   Layer 1: understand the type of cables

          o   Layer 2 & 3: understand Access List, Voice VLAN, AV signal, voice packet, and media and call routing

  • Understanding the concept of data networking

         o   Layer 1: understand types of cables

         o   Layer 2 & 3: understand Access List, Access VLAN, packet, routing, and switching

  • Work with various voice service providers
  •  Able to decide end-voice device type and equipment needed for the business and able to configure and deploy equipment as needed
  • Understanding of voice signaling, protocols, SIP, analog voice circuits, and how to troubleshoot each
  • Ethernet, IP troubleshooting and testing using Fluke test equipment
  • Experience in Microsoft Excel documents
  • Understanding of IP Networking, VOIP, TDM technology, and voice-related third-party equipment
  • Must be detail-oriented with good organizational and time management skills
  • Ability to multi-task effectively
  • Must have effective interpersonal skills to interact successfully with customers, management, and team members to ensure customer satisfaction
  • Must be able to prioritize and re-prioritize as needed in a fast-paced working environment, especially when dealing with time-sensitive issues and mandated deadlines
  • Must be analytical and have proven problem-solving abilities
  • Knowledge of billing and various practices associated with billing
  • Computer Skills: Computer skills at the level of understanding and using MS Word, Excel, and PPT
  • Travel up to 35% (within US)



A+ certified

All your information will be kept confidential according to EEO guidelines.

 *** NO C2C ***

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