Claims Advocate - Exempt - #9835094

Insurance Office of America

Date: 5 days ago
City: Elgin, IL
Salary: $75,000 - $85,000 per year
Contract type: Full time
**This is a hybrid position out of Elgin, IL**

Title: Claims Advocate

Welcome to Insurance Office of America – one of the nation’s largest and premier privately held insurance agencies! Recognized as a Top Workplaces USA Award winner, IOA’s commitment to both a rewarding culture and employee satisfaction is unwavering. Prioritizing a strong work/life balance, personal and professional growth, competitive benefits, and giving back to our community aren’t just clichés here – they’re a part of who we are. With a growing workforce and over 60 office locations across the US and Northern Ireland, we can confidently serve our clients with an unmatched standard of excellence.

Want to learn more? Complete the application below and one of our talented recruiters will be ready to answer any other questions you may have.


The IOA Claims Advocate is responsible for ensuring thorough and proactive claims management and advocacy for our clients with an emphasis on claims that are more complex in nature. This includes all commercial insurance lines of coverage with primary focus on workers compensation, general liability, business auto, and property claims.

The Claims Advocate is required to build strong relationships with producers, clients and our carrier partners and serve as a conduit between all parties to ensure timely and successful claims outcomes on behalf of our clients.

The Claims Advocate also works in close collaboration with the Producer, Risk Advocate, Account Manager, and other internal stakeholders to ensure alignment and successful execution of key client objectives and their overall Risk Management Program.

Additionally, the Claims Advocate is required to be a Subject Matter Expert on claims handling protocols, regulations, statutes and other industry or line of coverage specific areas in support of the clients we serve.


  • Regularly review aggravated inequity loss reports and take appropriate action on findings.
  • Monitor triggered activities on an ongoing basis, and identify and execute appropriate courses of action to ensure resolution.
  • Conduct/participate in claims reviews and perform claims audits as required.
  • Perform reserve analysis to ensure accurate and timely case reserves in keeping with claims best practices.
  • Serve as intermediary between clients and carriers, working to facilitate mutually beneficial claims resolutions.
  • Provide ongoing internal and external client education regarding any statute changes and state specific claims procedures best practices, including claim report claims handling.
  • Identify claims trends, make client recommendations to promote safe work environments and mitigate exposures,
  • Support Producer presentations and sales.
  • Serve as intermediary between clients and carriers, working to facilitate mutually beneficial claims resolutions.
  • Provide ongoing internal and external client education regarding any statute changes and state specific claims procedures best practices, including claim report claims handling.


  • General office support/administration when requested or assigned.
  • Back-up for teammates as needed, covering for others in their absence and ensuring overall team service excellence.
  • Participates in training, mentoring, and ongoing professional development of administrative and customer service teams and/or new hires.
  • Ensures professional skills are continuously improved by actively participating in internal/external development opportunities.
  • Lifting and carrying large equipment/boxes over 25 lbs.
  • Bending and stooping to utilize necessary office equipment.
  • Participating in team building and other activities


  • 5+ Years of All Lines Claims Handling
  • Currently hold and active Adjuster or P&C license
  • Ability to work successfully in a highly collaborative cross-functional team environment.
  • Exceptional Customer Services Skills
  • Strong Analytical Capabilities/skills
  • Applied EPIC experience preferred.
  • Excellent Multi-tasking, Organizational, Delegation and Decision-making skills
  • Excellent written and verbal communication at both the business and technical level
  • Ability to prepare, coordinate, and lead presentations and meetings virtually or in person.
  • Ability to Perform Large Work Volumes with High Degrees of Accuracy
  • Ability to meet time critical deadlines.
  • PC & Microsoft Office proficient
  • High School Diploma (or equivalent)/ bachelor’s degree preferred.

What We Offer:

  • Competitive salaries and bonus earning potential
  • Great benefits, including company paid health insurance
  • Paid time off for holidays, vacations, and sick time
  • 401K with an employer match
  • Participation in our employee stock plan
  • Opportunities for professional growth and career progression
  • A culture that emphasizes respect for every individual
  • Company commitment to work/family life balance and community service
  • Teammates who share your drive for excellence
  • Knowing every day you are helping our clients protect their families and businesses

Still wondering if IOA is the right fit for you?

  • If you want to feel the significance of knowing your efforts have been both recognized, appreciated and rewarded, then IOA is right for you.
  • If you want to feel valued and have a real influence towards the continued success of your organization, then IOA is right for you.
  • If you want to feel the peace of knowing that you’ve made the best decision of your professional life, then IOA is right for you.

Salary Range: $75,000 to $85,000

  • Salary range variable depending on experience

Any unsolicited resumes or candidate profiles submitted to e-mail accounts of employees of Insurance Office of America, hereafter referred to as IOA, or any of its subsidiaries are considered property of IOA for recruiting purposes and are not subject to payment of agency fees. In order to be an authorized vendor for IOA, any such agency must have an existing formal written agreement signed by an authorized IOA HR leader and an active working relationship with the organization. Resumes must be submitted according to our candidate submission process, which includes being actively engaged by IOA on the particular search by a member of our Talent Acquisition Team. Likewise, for our authorized Vendors, if the candidate submission process is not followed, no agency fees will be paid by IOA or our subsidiaries.

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