Inbound Customer Service Representative - Remote | WFH - #9835134

Get.It Recruit - Administrative


Date: 5 days ago
City: Sioux Falls, SD
Contract type: Full time
Remote
Join our technology-driven company that is a leader in enhancing the insurance claims process for millions globally. Our cutting-edge SaaS platform benefits over 35,000 businesses such as insurers, repair facilities, automakers, and parts suppliers, revolutionizing their operations from start to finish. We harness the power of AI, IoT, telematics, and extensive data analytics to foster innovation and propel the digital transformation of the multi-trillion-dollar property and casualty insurance industry.

We are committed to moving lives forward when it counts the most, embracing diversity in experiences and perspectives to unlock a world of possibilities for our clients.

Position Summary

This is a work-from-home role where you will be the first point of contact for inbound calls involving medical providers, patients, and billing services, helping them understand services and claim details. We offer full-time positions with hours available from 7 AM to 7 PM Central Time, Monday through Friday. The starting wage is $16.50 per hour, with opportunities to increase earnings through monthly incentives, promotions, and more based on your performance.

Rewards

Earn up to an additional $200 per month by achieving monthly incentives, plus up to 4 extra hours of Paid Time Off.

Clear career progression opportunities with potential salary increases within the first year based on performance.

Engaging company culture with frequent rewards including extra prizes and gifts throughout the year.

Annual performance-based bonuses of up to 7%.

Key Responsibilities

Efficiently handle incoming claims calls and accurately log data in our medical bill review system.

Clearly communicate the details of benefits, services, claims, and reimbursement procedures.

Maintain professional interactions with providers, patients, billing services, and insurance adjusters.

Requirements

Capability to train and work effectively in a remote environment.

No prior experience in medical insurance necessary; we provide comprehensive training.

High school diploma or equivalent.

At least 1-2 years of prior customer service experience.

Exceptional verbal and written communication skills.

Keen attention to detail with the ability to manage simultaneous tasks efficiently.

Positive, customer-service-oriented attitude.

Willingness to learn basic medical terminology and enhance service skills.

Flexible schedule during weekdays.

High level of independence, with a quiet, distraction-free home office environment.

Strong technical skills and a reliable high-speed internet connection (minimum 25 mbps download and 15 mbps upload).

Our Commitment To Our Team

Our inclusive culture is defined by our values of Integrity, Customer Focus, Innovation, Diversity & Inclusion, and Tenacity. We are dedicated to the personal and professional growth of our employees, offering access to ongoing training and opportunities for education reimbursement.

We provide competitive compensation, comprehensive health benefits, generous PTO, a 401K plan, and more. As a valued member of our team, you will find that our employee engagement and satisfaction exceed industry norms, highlighting our commitment to our staff.

Join us and be part of a team that values your contribution and is passionate about making a difference!

Employment Type: Full-Time

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