Starbucks Supervisor - #9849749

Peachtree Group Hospitality Management


Date: 3 weeks ago
City: Orlando, FL
Contract type: Full time
Job Details

Description

Responsibilities:

  • Responsible for performing the operational activities that enable the team to make every moment right for customers.
  • Follows and role models our customer service commitment (smiling, offering a friendly greeting, learning guests’ names and orders, assuming the best in others, saying thank you) in each interaction
  • Actively seeks to recognize, include, appreciate, support and delight our guest
  • Uses operational tools and training to develop coffee/product knowledge and helps our guest find their favorites
  • Connect guests with events and offers by staying informed about relevant information
  • Accurately rings customer orders and follows proper cash handling procedures
  • Maintain a calm demeanor during periods of high volume or unusual events
  • Contributes to positive team environment
  • Follows Starbucks and Peachtree operational policies and procedures including those for cash handling and safety/security
  • Maintain a clean and organized workspace
  • Provide quality beverages, and food products consistently by adhering to all recipe and presentation standards
  • Follow health, safety, and sanitation guidelines for all products and equipment
  • Maintain regular and punctual attendance
  • Assist with training
  • Provide feedback to store manager on team performance during shift
  • Create a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to team members on shift to ensure operational excellence and to improve team performance
  • Develop positive relationships with team by understanding and addressing individual motivation, needs and concerns.
  • Execute store operations during scheduled shifts.
  • Organize opening and closing duties as assigned.
  • Follow all cash management and cash register policies and ensures proper cash management practices are followed by shift team
  • Follow up with baristas during the shift to ensure the delivery exceptional customer service for all guests.
  • Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
  • Utilizes operational tools to achieve operational excellence during the shift.
  • Ensure the store operates to standard and achieves goals.
  • Engage with Starbucks on store-level goals, results and action plans
  • Assist store manager with ordering and receiving

Job Qualifications And Required Skills

  • 2 years customer service experience in a hospitality or restaurant environment
  • 1 year of experience in a position that required constant interacting with and fulfilling the requests of customers
  • At least 1 year of experience delegating tasks to other employees and/or coordinating the tasks of two (2) or more employees
  • Available to work full time including variable hours including mornings, evening, weekends and/or holidays.
  • Ability to prepare and coach the preparation of food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients
  • Ability to direct the work of others
  • Ability to learn quickly
  • Effective oral communication skills
  • Knowledge of the restaurant and hospitality environment
  • Strong organizational, interpersonal, and problem-solving skills
  • Ability to work as part of a team
  • Ability to build relationships

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