Command Center Officer - #9857824

About Westgate Smoky Mountain Resort & Spa:
Adjacent to Great Smoky Mountains National Park, the most-visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world-class amenities such as the state-of-the-art Wild Bear Falls water park.

The Command Center Security Officers act as an instrument of Corporate Security in the execution of Security, Safety and Company policies.  This is accomplished through an impartial and consistently cooperative effort on behalf of uniformed employees and security management.

As a Command Center Officer, you will:

• Monitor CCTV and access control systems across Westgate Smoky Mountain Property and other regional properties.
• Act as the communication lead and point of contact between response personnel and Senior Leadership
• Provide accurate information during critical and non-critical emergency events from report to resolution
• Provide constant informational updates wherever applicable to ensure situation, events, incidents are resolved in an appropriate manner
• Update and maintain accurate attendance, communication, and reporting logs
• Assist in researching past incidents and helping compile requested footage.
• Provide situational awareness of issues occurring throughout all locations by monitoring systems, news media reporting and establish inter-group communication with other support elements
• Utilize geographic information systems to ascertain potential risk and incidents that occur in the vicinity of the company’s assets
• Provide the initial or secondary response to all incidents involving police, fire department and medical personnel
• Maintain a uniformed security presence at specified company interests
• Manage entry and exit control points at designated properties
• Conduct safety inspections as directed by policy and established procedure
• Maintain individual Security activity records, checklists and logs
• Write detailed and accurate incident reports using computer software and emails
• Respond to basic service requests and perform preventative maintenance on the electronic guest room security system and in-room electronic safes if applicable
• Perform lost and found inventory control tasks
• Perform traffic control and parking enforcement duties as required
• Respond to any security-related complaints and take appropriate actions
• Assist Westgate Security personnel in the performance of their duties as requested and/or required
• Perform key control and accounting duties
• Perform any other task, requested by management, within the scope of corporate policy

To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

• High school diploma or general education degree (GED); or one to three months related experience and/or training; or an equivalent combination of education and experience
• Must be proficient in Microsoft Word and Excel. 
• Valid TN Driver’s License
• Required to pass a background check, drug test, and prove eligibility to work in the United States

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.