Lead Network Engineer -VOIP - #9859198

At Brightspeed, we are reimagining how people live, work, play and connect by providing fast, reliable internet connections and an awesome customer experience in twenty states throughout the Midwest and South.

Backed by funds managed by Apollo Global Management, our vision is to accelerate the upgrade of copper to fiber optic technologies, bringing faster and more reliable internet service to many rural markets traditionally underserved by broadband providers, while delivering best-in-class customer experience.  

Be a part of the team that will make this vision a reality….designing and building a world class fiber network and creating a customer experience second to none.

Check us out on the web!  

Brightspeed has an exciting opportunity for a Lead Network Engineer to join our brand new, state of the art laboratory. As a Lead Network Engineer, you will be responsible for conducting device and service testing in our end-to-end laboratory network.  You will work with our team of engineers on developing and conducting test cases to identify issues and verify new products and firmware updates meet our standards for deployment.

As Lead Network Engineer you will have the following responsibilities:

• Conduct testing on telecommunication/network equipment.
• Work with the team on developing and improving tests.
• Support testing and development of our Voice over IP network.
• Provide detail documentation on test findings.
• Work with the Network Architects to develop Golden Configuration for Brightspeed’s network devices, from proof of concept and throughout the device life cycle.
• Provide readouts of test results and root cause analysis.
• Work closely with vendors on solutions, defect fixes, and new products and firmware releases.
• Assist in developing and maintain standards and guidelines to preserve test integrity.
• Discover new innovations to improve our customers experience and laboratory capabilities.
• Be a thought leader in collaborative innovation.

WHAT IT TAKES TO CATCH OUR EYE:

• Bachelor’s degree in related field, or combination of education and relevant experience.
• 8+ years of internet service provider experience.
• Subject matter expertise in multiple areas: VOIP, SIP, SS7, Routing and switching.
• Must be able to collaborate with a diverse team of individuals.
• Experience with technology or process testing.
• Experience with trouble isolation and root cause analysis.
• Excellent communication skills with a focus on detailed documentation.

BONUS POINTS FOR:

• Master’s degree, or relevant experience.
• Industry certifications.
• Scripting experience with a preference for Python.
• Experience with Vendor relations.
• Knowledge of Spirent Test Center, Viavi or VeEx test sets, and other testing tools and applications.

#LI-RM1

All your information will be kept confidential according to EEO guidelines.

WHY JOIN US?

We aspire to contemporary ways of working.

Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.

We offer competitive compensation and comprehensive benefits.

Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits. 

Diversity, equity and inclusion are at the center of our grounding belief in Being Real. 

When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.

Brightspeed is an Equal Opportunity Employer/Veterans/Disabled

For all applicants, please take a moment to review our Privacy Notices:  

• Brightspeed’s Privacy Notice for California Residents
• Brightspeed’s Privacy Notice