Administrative Support

Spectra Tech has an immediate need for Administrative Support in Albuquerque, NM.

We are seeking an experienced, proactive, individual to join our Security Connection Team! In this role, you will serve as a Security Connection Representative for the Security Connection telephone help-line. You will play a vital role as a liaison between various customers and security program staff in answering security related questions.

Experience with providing call center and/or help-desk related support.

• Computing skills to include experience with MS Office, SharePoint and WordPress.
• Familiarity with federal security policies (e.g., directives, code of federal regulations)
• Answer phone calls, emails and/or instant messages to provide answers related to safeguards and security program requirements and polices, as well as identify other corporate resources to assist our members of the workforce.
• Maintain current knowledge of security procedures, equipment standards, and technology, encompassing multiple security subject areas.
• Employ in-depth interview techniques to ascertain the customer needs.
• Accurately disseminate security-related information to members of the workforce through effective verbal or written communications.
• Review and update program documents and related security knowledge base articles.
• Work closely with the Security Incident Management Program (SIMP) team to assist receiving initial calls and provide administrative support to help with potential incidents of security of concern.
• Collaborate with the Security Awareness Team, and Security Communication/Outreach points of contact to aid in effective small and broader communications.
• Assist with development of metrics that are used to track and trend data.
• Regularly collaborate with program points of contact from various Safeguards & Security topical areas to ensure content provided to the community is accurate.
  
  

Required Education And Experience

• High school diploma plus five (5) or more years of related experience; or equivalent combination of education and experience.
• Three (3) years of customer service-related experience.
• Ability to obtain and maintain an active DOE Q security clearance.
• Experience providing excellent customer service with a strong customer focus to a diverse community.
• Experience with providing call center and/or help-desk related support.
• Demonstrated ability to work effectively with other team members, but also independently (with minimal supervision), in a fast past paced, dynamic environment while meeting short deadlines/deliverables.
• Computing skills to include experience with MS Office, SharePoint and WordPress.
• Knowledge and experience in one or more security topical areas (e.g., Information Security, Physical Security, Personnel Security, Incidents of Security Concern)
• Familiarity with federal security policies (e.g., directives, code of federal regulations)
• Broad understanding of programs, policies, organizations, procedures, and administrative systems.
• Demonstrated ability to solve problems and achieve results.
  
  

Desired Qualifications

• Experience providing excellent customer service with a strong customer focus to a diverse community.
• Experience with providing call center and/or help-desk related support.
• Demonstrated ability to work effectively with other team members, but also independently (with minimal supervision), in a fast past paced, dynamic environment while meeting short deadlines/deliverables.
• Computing skills to include experience with MS Office, SharePoint and WordPress.
• Knowledge and experience in one or more security topical areas (e.g., Information Security, Physical Security, Personnel Security, Incidents of Security Concern).
• Familiarity with federal security policies (e.g., directives, code of federal regulations).
• Broad understanding of programs, policies, organizations, procedures, and administrative systems.
• Demonstrated ability to solve problems and achieve results.