Desktop Support Technician

ClearpointCo


Date: 3 weeks ago
City: Mesquite, TX
Contract type: Contractor
TITLE: Desktop Service Desk Support Technician

CLIENT: Manufacturing

LOCATION: Texas

TYPE: Contract-to-Hire with intent to go Permanent

SALARY or RATE: DOE

URGENCY: ASAP

SUMMARY:

We are seeking entry-level Desktop/Service Desk Support professionals to join our team. The ideal candidates will be responsible for troubleshooting service desk-related issues, including password resets, general Office 365 applications, desktop support, and printer support. This role offers opportunities for vertical growth within the organization.

DUTIES:

  • Provide first-level support for desktop and service desk issues
  • Assist users with password resets and account access
  • Support general Office 365 applications (e.g., Word, Excel, Outlook)
  • Troubleshoot and resolve desktop and printer issues
  • Document and track service requests in the ticketing system
  • Collaborate with team members to improve support processes

REQUIREMENTS:

  • Basic understanding of desktop support and service desk operations
  • Familiarity with Office 365 applications
  • Experience with Epicor Eclipse is a plus
  • Strong communication and problem-solving skills
  • Ability to work independently and as part of a team

EDUCATION:

Bachelor’s Degree preferred

Location Requirement:

Candidates must be located in Houston, DFW, or Austin. In office work Mon-Friday.

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