Field Support Specialist

As a Field Support Specialist at American National’s League City office, you will play a pivotal role in supporting our multi-line captive agents and independent agents with questions concerning our life or annuity products. You will excel in this role if you enjoy working within a call center environment and providing excellent customer service!

Please note this is an in-office position in League City, Texas, and the office hours are Monday – Friday, 8:00am – 4:30pm CST.

How You Will Make An Impact

• Receives and analyzes telephone calls and other inquiries received from independent and captive producers, with brokerage firms, financial institutions and other interested parties that require assistance and/or have questions about products distributed through Life and Annuity Distribution, on a “pre-sales basis."
• Performs special projects assigned to the department that will best utilize the knowledge and expertise of the position.
• Disseminates information to the appropriate department within Life and Annuity Distribution Group or within the company and performs related follow-up calls to maintain a high quality of service.
• Provides feedback to management on competitive product information obtained from current and potential producers.
• Provides prompt, accurate and courteous responses to these inquiries or requests thus instilling a favorable company image.
• Provides software assistance as needed for producer to be able to write business with American National.
• Provides assistance via other communication means, chat, email, and any other means in a prompt accurate and courteous manner.
• Runs specialized illustrations for producers with illustration software.
• Assists producers with general illustration questions.
  
  

Qualifications

• High School Diploma
• Strong written and verbal communication skills
• Customer service experience
  
  

Preferences

• General knowledge of life or annuity products is preferred.
• Life or annuity designation is preferred.
  
  

American National offers eligible employees and their families medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan. Employees also receive annually a bank of paid time off and paid holidays. We aspire to see people for what they bring to our corporate culture by supporting an inclusive work environment, including an emphasis on a healthy work-life balance, development opportunities, and a casual dress code.

American National is an established, stable, and successful multi-line insurance corporation that has provided financial strength and a sense of security to employees, customers and business partners since 1905. With focus on our organization’s values and cultural richness: Financial Strength, Integrity, Respect, Service and Teamwork (FIRST) and Agility, Collaboration, and Engagement (ACE) we continue to pursue our vision to be a leading provider of financial products and services for current and future generations.

Hiring Practices

The preceding job posting was designed to indicate the general nature and level of work performed by employees assigned to this position. It is not intended to be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role, but your past experience doesn’t align perfectly with the job qualifications, we still encourage you to apply. You may be just the right candidate for this position or other opportunities at American National.

American National’s recruitment policies help us place individuals in a timely and efficient manner. Only the most qualified candidates will be contacted by our recruiting team. Candidates may check the status of their application(s) by logging into our Career Portal . Learn more about our company, by following us on social media: LinkedIn , Facebook , Instagram

American National is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, genetic information or any other legally protected categories. American National is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.