Customer Service Representative

Job Description: Job Description: Ideal candidate must have 0-3 years of experience with purchase order/RMA/RGA processing. Also looking for someone who can answer phones, is familiar with LTL Carriers (Fed Ex, UPS, etc), comfortable with Microsoft Outlook and some Excel work. Accounting skills could be helpful along with cash collecting or payroll processing, but not required. Attention to Detail is a MUST! This position will be working in a cubicle environment at RP Lighting & Fan.

Responsibilities

Assist customers via phone and email, and strive to increase knowledge of entire product offering.

Work hand-in-hand with Sales consultants by performing the administrative functions that ensure our customers needs are being met.

Support the Sales team by ensuring the delivery of personalized customer service through timely quotations and accurate order processing.

Updating customer contracts, coordinate deliveries with the warehouse, invoicing, logistics and answer sales calls for general information.

Requirements

High school diploma or equivalent GED

Prior customer service experience is required in a fast pace environment.

Experience In Purchase Order Processing Is Preferred.

Excellent communication, time management and organizational skills.

Pleasant personality for phone/in-person sales.

General computer skills.

Self-Motivator.

Enthusiasm, courtesy, and articulation.

Ability to learn quickly.

Service minded, aggressive and congenial.

Comments for Suppliers: Work Hours: Mon-Fri, 8a,-5pm, 1 hour unpaid lunch

• per hour for the temp