Administrative Assistant/Customer Service Representative

Description

Administrative Assistant/Customer Service Representative

Position Description

Position Title: Administrative Assistant/Customer Service Representative

Reports To: General Manager

Status: Non-Exempt, Hourly

Job Type: Full Time

Supervises: N/A

Location: ABQ

The Administrative/Customer Service Representative is responsible for providing exceptional customer service and administrative support to ensure the smooth operations of the organization. This position requires excellent communication skills, strong problem-solving abilities, and the ability to handle multiple tasks simultaneously.

• Responsibilities:
  
  

Process vendor invoices promptly and accurately

• Responsible for scheduling and executing payment disbursements in accordance with payment terms and company policies
• Monitor Account receivables daily to identify outstanding accounts
• Call customers on past due accounts and to encourage timely payments
• Answer incoming calls and direct them to the appropriate department or individual.
• Respond to customer inquiries and resolve issues promptly and efficiently, ensuring customer satisfaction.
• Provide administrative support such as data entry, filing, and document preparation.
• Maintain accurate customer records and update databases as required.
• Coordinate with other departments to ensure seamless communication and collaboration.
• Assist in organizing and coordinating meetings, conferences, and events.
• Generate reports and provide regular updates to management on customer feedback, trends, and suggestions for improvement.
• Stay up-to-date with product knowledge and company policies to provide accurate information to customers.
• Continuously seek ways to improve customer service processes and procedures.
• Performs other tasks as required.
  
  

Competencies

• Basic Computer Skills
• Excellent communication and interpersonal skills
• Strong leadership and team management skills
• Strong problem-solving and decision-making abilities
• Ability to work under pressure and meet tight deadlines.
  
  

Knowledge, Skill & Other Requirements

• High school diploma or equivalent; additional education or certification in customer service or administration is a plus
• Netsuite and Bill.com experience; plus but not required.
• Ability to handle difficult customers and challenging situations with professionalism and patience.
• Strong interpersonal skills and the ability to build rapport with customers and colleagues.
• Must be legally authorized to work in the United States.