COMPONENTS TECHNICIAN I

At Community Blood Center of Greater Kansas City, we have a passionate enthusiasm for service excellence. We believe diversity drives innovation, and we strive to cultivate a workforce as dynamic and diverse as the communities we serve. CBC seeks creative visionaries who thrive in a culture that fosters growth and advancement. We invite you to build and evolve with a global institution committed to excellence in blood banking, transfusion medicine and cellular therapies, and innovative research.

The shift schedule will be Monday - Friday, 600 AM to 230 PM

Prepares blood products that meet the safety, purity and potency requirements of FDA and AABB.

Essential Functions

• Upholds a customer service level that ensures every attempt is made to meet the customer’s needs.
• Performs as a member of the laboratory team.
• Update computer records and reports; perform data entry.
• Prepare products routinely according to the Component Lab Stand Operating Procedures (SOP). Including, but not limited to red blood cell products, platelets and plasma (including Cryoprecipitated AHF) products.
• Performs visual inspection of blood products at each step of processing.
• Maintains accurate and complete records.
• Organize, sort and label frozen products.
• Prepare recovered plasma for shipment.
• Assist in labeling red blood cells as needed.
• Independently perform self-review of tasks completed and critique appropriately.
• Performs required equipment maintenance, troubleshooting and quality control on assigned instrumentation.
• Identify problems that may adversely affect products, troubleshoot, perform corrections, if applicable, quarantine when required.
• Order, receive and check inventory of supplies frequently and promptly notify Department Supervisor of inadequacies or surpluses.
• Unpack and receive shipments containing donor samples from multiple sites as required.
• Inspect, sort, prepare, pack and ship samples for donor testing as required.
• Organize, log, store and manage sample collections including problem samples.
• Respond to environmental and storage alarms and perform corrective action when necessary.
• Must be able to confidently communicate and interpret intermediate information in English to all members of the public and CBC staff.

• High school education or equivalent.
• Must provide a copy of the transcript.
  

Skills and Knowledge

• Excellent written and verbal communication skills
• Excellent Customer Service skills
• Ability to solve problems and work independently
• Ability to work with others
• Excellent organizational skills and ability to multi-task
• Strong attention to detail in all work processes.
• Ability to work independently with minimal supervision
• High level of interpersonal skills to handle a variety of complex issues and situations. Position requires demonstrated poise, tact and diplomacy in dealing with a variety of staff up to and including executive leadership
• Ability to interact with individuals at all levels of the organization and customers in a helpful, courteous and friendly manner while demonstrating sensitivity to and respect for diverse populations
• Ability to work in a strong team environment
• Ability to plan and organize job tasks or resources in an efficient manner.
• Ability to be responsive and available to management in order to address issues and concerns as they arise.
• Ability to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
• Ability to use logic and reasoning to identify and analyze strengths and weaknesses of alternative solutions, conclusions or approaches to problems within established policies and procedures.
• Ability to identify complex problems in a timely manner, decipher information to develop and evaluate options and implement solutions.
• Knowledge of a variety of software applications (Microsoft Office Suite, Excel, Outlook, EDD)