Patient Access Representative

Shriners Children’s is a family that respects, supports, and values each other. We are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience defines us as leaders in pediatric specialty care for our children and their families.

We currently have an opening for an On-Call Patient Access Representative to join our Portland, OR team. Greets, directs, checks in and registers patients; enters, updates and verifies pt. insurance information. Schedules outside services; assembles chart forms; updates ID sheet, etc. Secures signatures on release of information, required treatment and billing authorization and other legal documents as necessary. Scans documents in EMR. Maintains Incomplete Verification Worklist in EMR. Assists in insurance authorization process and financial counseling functions.

Schedule On-Call (in-person)

Holidays 9 observed holidays per year

Compensation range The hired applicant's placement within the range is based on qualifications, professional experience and education.

Customer Relations

• Greets and accurately directs patients/families presenting for appointments and treatment.
  
  
  

Patient Information

• Accurately enters/updates patient information into computer system according to current applicable procedure at the time of registration.
  
  
  

Insurance Information

• Accurately enters and updates patient’s insurance information in computer system according to current applicable procedure at the time of registration.
  
  
  

Patient Check-in

• Performs check-in of patients who arrive for scheduled appointments or admissions.
  
  
  

Insurance verification

• Verifies insurance coverage for all patients receiving services at the hospital. Updates registration encounters to reflect contact information. Responsible for maintaining the Incomplete Verification worklist in SHCIS.
  
  
  

Insurance Authorization and Financial Counseling

• Assists as needed with insurance authorization process and in financial counseling functions of Shriners Hospital according to current applicable procedure/guidelines.
  
  
  

This is not an all inclusive list of this job's responsibilities. The incumbent may be required to perform other related duties and participate in special projects as assigned.

Required

• High School Diploma/GED
• 2 years expereince in patient access, insurance verification
• 2 years expereince computer applications, typing, general office skills
• 2 years clerical experience with the ability to coordinate, manage, and follow-up
• COVID-19 Vaccination
  
  
  

Preferred

• Associate in related field