Legal Operations Clerk I

Take the next step toward your new career today!

Become a part of the diverse and inclusive team within our nationally recognized award-winning Bank that is one of the strongest in the nation. Woodforest National Bank is privately owned, and our Employee Stock Ownership Plan is the largest shareholder. We focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer we serve. At Woodforest we care and prove it by volunteering with local charities and foodbanks to give back to the communities we serve. By joining Woodforest you will become a part of one of the largest employee-owned banks in the country!

The Legal Operations Clerk I is responsible for processing a variety of legal requests related to customer accounts that are received by the Bank such as levies, liens, garnishments, subpoenas, court orders, legal research requests, social security account verification, establishment of fiduciary accounts and power of attorneys, bankruptcies and releasing of deceased account holder funds to an estate or beneficiary in compliance with Bank and legal requirements.

Key Responsibilities

• Assists with department intake of legal requests; creates cases for received requests to be tracked and managed electronically.
• Provides exceptional customer service to a variety of internal and external parties including customers, branches, agencies, and attorneys.
• Reviews and issues branch approval for legal documentation received and references any relevant laws and regulations to ensure requests and orders are processed in accordance with Bank and legal requirements.
• Conducts any necessary research and processes account holds and releases, payments, invoices, and processing fees as appropriate.
• Prepare and file bank responses to legal requests with courts, attorneys, and agencies; notifies customers by mail of actions taken.
  
  

Competencies Required

• Good internet research skills with proficiency in Microsoft Office (Excel, Word, Outlook, SharePoint portal sites), and the ability to quickly learn and navigate banking software applications and systems (Bancline,Mozart) and related government websites.
• CRM and case management software experience a plus.
• Excellent organizational and data entry skills, ability to maintain accuracy, and ability to meet deadlines.
• Advanced reading and comprehension skills.
• Customer service orientation with effective problem-solving abilities and sound decision-making skills.
• Ability to follow directions and apply proper policies, procedures, and guidelines.
• Ability to work flexible hours; demonstrated good attendance and punctuality.
• Analytical and detail oriented, while working at a fast pace and capable of multi-tasking.
• Excellent verbal and written communication skills with the ability to maintain confidentiality and professionalism while interacting with internal and external parties.
• Working knowledge of banking policies and procedures with the ability to read and comprehend related legal documents, laws, and statutes.
  
  

Job

Operations

Primary Location

Texas-The Woodlands

Schedule

Full-time

Work Locations

TX - Operations Center-0100

Unposting Date

Ongoing

Organization

Texas - Houston

Minimum Qualifications/Experience

• Minimum of 1+ years of legal documentation processing or banking experience, or combined experience required.
  
  

Formal Education & Certification

• High School Diploma or equivalent required.
  
  

Work Status

• Full-Time.
  
  

Supervisory Responsibility

• None.
  
  

Travel

• 0% - Negligible amount of travel expected.
  
  

Working Conditions

• Conditions involve lifting no more than ten pounds, sitting most of the time, but may involve walking, moving, or standing for brief periods, and occasionally lifting and carrying articles like files, ledgers, folders, etc.
  
  

Disclaimer

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Nothing herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Woodforest is an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or other status protected by law or regulation.