Patient Access Specialist

Who We Are

Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a next-generation drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, SmithRx has a solution that is resonating with clients all across the country. We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We believe that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• Integrity: Always operate with honesty and transparency so we earn the trust of our clients.
• Courage: Demonstrate the courage needed to take on a broken industry and continuously improve what we offer to optimize health outcomes.
• Together: Foster a collaborative and inclusive environment that values teamwork, respect, and open communication, and encourages creativity and diversity of thought
  
  

Job Summary

As a Patient Access Specialist I, you are responsible for assisting our patient members with obtaining critical medications. You serve as our patient members’ advocate and guide them through the complex world of prescriptions to help them obtain medications in a cost-effective and in a timely manner. You are the critical link between patient members, healthcare providers/ doctors, and pharmacies.

What You Will Do

• Educate patient members about their pharmacy benefits and help them source medications they need through various programs.
• Provide support to/ assist members, providers and pharmacies via inbound/ outbound phone calls, email, and other appropriate communication channels
• Make outbound calls and assist patient members with enrollment in drug savings Programs
• Coordinate with patient members, physicians, and pharmacies with enrollment into programs
• Manage every call by accurately resolving the issue, demonstrating compassion, meeting quality requirements, and ensuring a outstanding experience for our patients
• Maintain detailed documentation and follow-up of each call
• Provide empathetic support to patients by phone, email, and other channels
• Have a patient-centric mindset and a high sense of urgency to solve requests
  
  

What You Will Bring To SmithRx

• Candidates must be locally based. Potential to work from home four days per week based on performance, after 60 days of onsite onboarding
• Requires 100% attendance during training period
• High School diploma or GED or equivalent required
• Minimum 2 year(s) of healthcare or pharmacy experience in customer service/ support
• Customer support or call center experience is preferred
• Sales experience is preferred
• Proficiency in Windows PC, MS Office required
• Excellent verbal and written communication skills, including the ability to present complex information clearly to patient, pharmacies, and providers
• Self-starter with the ability to multitask, prioritize and manage time effectively
• Ability to organize and prioritize multiple deadlines and work independently, define problems as they arise, and work through them
• High degree of empathy and passion for helping patients
  

What SmithRx Offers You

• Competitive pay - $23 per hour with opportunity for promotion and increased pay within 6+ months
• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life and AD&D Insurance
• 3 Weeks Paid Time Off
• 12 Paid Holidays
• Paid Parental Leave Benefits
• Flexible Spending Benefits
• 401(k) Retirement Savings Program
• Short-term and long-term disability
• Wellness Benefits
• Commuter Benefits
• Employee Assistance Program (EAP)
• Well-stocked kitchen in office locations
• Professional development and training opportunities