Technical Support Technician

Enterprise is a national nonprofit that exists to make a good home possible for the millions of families without one. We support community development organizations on the ground, aggregate and invest capital for impact, advance housing policy at every level of government, and build and manage communities ourselves. Since 1982, we have invested $72 billion and created 1 million homes across all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands – all to make home and community places of pride, power and belonging.

Join us at enterprisecommunity.org

Working at Enterprise

At Enterprise, you’ll be part of a diverse, committed team making a difference every day. You will collaborate with some of the smartest minds and biggest hearts in our field. You’ll be empowered to drive systems change and take bold steps to advance racial equity. And you will find a career home where you’re valued and supported in your growth journey.

Enterprise offers career opportunities in our offices across the country with an exceptional benefits package.

Job Description Summary

We are seeking a tech-savvy Technical Support Technician to join our team and be responsible for providing exceptional technical assistance with computer systems, hardware, and software. As a Service Desk technician, you will respond to email, chat, or phone queries and offer expert-level technical support to our customers using computer systems.

Responsibilities

Job Description

Respond promptly and effectively to technical support requests in person, via phone, or electronically, ensuring accurate documentation of all interactions within the ticketing system.

• Perform installs, modifications, and repairs to computer hardware and software, working with minimal supervision.
• Utilize Powershell or Python scripting to automate tasks and administer KACE (inventory and patching appliance).
• Resolve the majority of assigned customer support incidents independently.
• Collaborate on defining and documenting knowledge base articles, process descriptions, procedures, or manuals.
• Follow established help desk procedures and escalate situations requiring urgent attention.
• Track and route problems and requests, document resolutions, and inform management of recurring issues.
• Stay updated with system information, changes, and updates, contributing to maintaining up-to-date knowledge.
• May assist with light network administration or support the infrastructure team with project implementation as required.
• Perform other duties as assigned by the Manager, IT Support, VP of Network Engineering & IT Operations, or Chief Information Officer.
• Travel required up to 25%.
  
  

Qualifications

• Minimum of two years of experience supporting IT desktop systems (hardware, software, administrative components) within a corporate network environment.
• Proficiency in troubleshooting technical issues and scripting using Powershell or Python.
• Previous successful experience in customer service experience.
• Possess strong judgment, decision-making ability, and adaptability to embrace change.
• Exceptional analytical, technical, problem-solving, and organizational skills.
• Process and procedure-oriented mindset.
• Excellent written and verbal communication skills.
• Ability to work well within a team, be self-motivated, well organized, detail-oriented, and capable of managing changing priorities.
• Strong knowledge and/or experience supporting Windows and MS Office products.
• Bilingualism is a preferred qualification.
  
  

PLEASE NOTE: We regret that sponsorship or relocation for this position is unavailable.

Total Rewards At Enterprise

You will be working with a group of talented professionals who are motivated by serving the community and addressing the need for affordable housing.

Enterprise offers a comprehensive total rewards package for you and your family.

The base salary for this role is $33 to $38 per hour, depending on level of skills and experience.

The salary range for this position is represented by the low and high end of the range for the amount to be paid for the position. Salaries paid at Enterprise will vary based on factors that may include skills, education, location, experience, and performance. The salary range is just a part of the total rewards package provided to employees at Enterprise, and other rewards may include annual performance bonuses and generous paid leave programs.

At Enterprise, our benefits form a major component of our total rewards package. Benefits include dental, health, and vision care plans, as well as family-building benefits, such as fertility, adoption, surrogacy support, and gender-affirming care. Enterprise allows flexible work arrangements to promote a better work-life balance. We offer health advocacy, EAP, and mental health benefits. We round out our total rewards package by offering financial education, wellness programs, and auto-enrollment in the company's 401(k) plan with employer matching contributions. Finally, you will have learning and development opportunities, including tuition reimbursement for job-related courses and certifications. Thank you for your interest in joining the Enterprise team in our effort and commitment to serve others.