Business Analyst, Customer Experience and Business Trends

Description

Do you possess a passion for e-commerce, an obsession to make customers happy, and at the same time an ability to solve intrinsically hard technology problems? Are you excited by the idea of directly influencing the foundation for Amazon’s future retail technology?

We are looking for a Business Analyst (BA) who converts data from various sources into actionable business insights. Our team is responsible for and growing an innovative, confidential, and global project that uncovers and solves endemic problems in business and technology.

As a BA, you leverage and build deep contextual and domain knowledge and proactively facilitate analysis to identify problems and opportunities. You act as a team-wide asset for expertise on accessing data and analysis on a wide variety of subject areas. You deliver business analysis - in this effort, you gather data in both traditional and non-traditional ways. Core to your role is putting data into context and interpreting it - for this, you grow the necessary business knowledge and then define ways to multiply processes you’re putting into place. You are skilled at influencing technical and business teams and when confronted with discordant views, you are able to find the best way forward and build consensus. On top of this, you’re skilled at articulating your thoughts both in verbal and written form.

In this role, you solve the complex and ambiguous analytic problems of the broader organization and skillfully flex among various tools according to the problem and data. You help Amazon improve by deriving recommendations from analysis.

Key job responsibilities

• Analyzing information, drawing conclusions, and making recommendations
• Communicating data-driven findings in engaging ways - both in written narrative form and visually via dashboards
• Proactively driving team-wide data insights reviews
• Influencing teams and roadmaps to drive changes according to the analyses you completed
• Owning reporting and analytics roadmaps to build scalability and automation
• Creating scalable mechanisms to manage and share insights, findings, and recommendations
• Independently seeking additional technical guidance and Principal reviews where necessary
• Liaising with various internal and external teams to deliver results
• Influencing overall data strategy for the organization
  
  

About The Team

Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understand and improve customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings - for almost every business at Amazon - for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).

Our approach is based on determining the customer need, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team made up of diverse set of profiles, skills, and backgrounds - including: Product Managers, Software Developers, Computer Vision experts, Solutions Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more.

Basic Qualifications

• Bachelor's degree or equivalent
• 2+ years of business analyst, data analyst or similar role experience
• Experience defining requirements and using data and metrics to draw business insights
• Experience making business recommendations and influencing stakeholders
• Background in analytics, process improvement, and/or consulting
  
  

Preferred Qualifications

• Advanced degree (e.g., MBA, MSCS)
• Entrepreneurial/start-up experience
• Exposure to one of the following areas: eCommerce, Retail, Cloud Computing
• Experience with Domo BI tools
• Experience with SQL, Python, or similar coding languages
  
  

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,900/year in our lowest geographic market up to $143,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.


Company - Amazon.com Services LLC

Job ID: A2722273