Service Advisor
JX Truck Center
Date: 4 weeks ago
City: Kalamazoo, MI
Salary:
$53,000
-
$80,000
per year
Contract type: Full time
Job Details
Description
About Us:
At JX Truck Center, we are more than just a provider in the diesel industry; we are a team united by core values that define our commitment to excellence. Our employees play a crucial role in assisting both internal and external customers with solutions for their trucking needs. From entry-level opportunities to experienced roles, this position is tailored for motivated and career-minded individuals seeking the potential for growth and increased responsibility as they expand their knowledge.
Our values of Honoring Commitments, Creating Positive Experiences, Fostering Lifelong Learning, Exhibiting Pioneering Spirit, and Demonstrating Good Stewardship permeates every aspect of our company. Join us in growing all aspects of our business while embodying these values.
Job Purpose
Under the direction of the Service Manager, the Service Advisor is responsible for serving as a liaison between the customer and technicians - which involves scheduling repairs, assigning work to technicians, preparing repair orders, billing repair orders, entering work orders into the computer system, and ordering shop supplies according to procedures.
Shift: Monday-Friday, 10:30 AM - 7:00 PM
Pay: $53,000 to $80,000 depending on experience
Essential Duties And Responsibilities
Competencies
Description
About Us:
At JX Truck Center, we are more than just a provider in the diesel industry; we are a team united by core values that define our commitment to excellence. Our employees play a crucial role in assisting both internal and external customers with solutions for their trucking needs. From entry-level opportunities to experienced roles, this position is tailored for motivated and career-minded individuals seeking the potential for growth and increased responsibility as they expand their knowledge.
Our values of Honoring Commitments, Creating Positive Experiences, Fostering Lifelong Learning, Exhibiting Pioneering Spirit, and Demonstrating Good Stewardship permeates every aspect of our company. Join us in growing all aspects of our business while embodying these values.
Job Purpose
Under the direction of the Service Manager, the Service Advisor is responsible for serving as a liaison between the customer and technicians - which involves scheduling repairs, assigning work to technicians, preparing repair orders, billing repair orders, entering work orders into the computer system, and ordering shop supplies according to procedures.
Shift: Monday-Friday, 10:30 AM - 7:00 PM
Pay: $53,000 to $80,000 depending on experience
Essential Duties And Responsibilities
- Process all shop repair orders by scheduling & assigning work to shop Associates.
- Document and diagnose necessary repairs by taking photographs.
- Provide effective communication to customers regarding their job orders by preparing estimates for repair work and parts; monitor job schedules to ensure timeliness of repairs and job pricing.
- Work closely with customers and insurance companies to obtain necessary authorization and documentation relating to repair work.
- Complete invoicing and collecting procedures in a timely manner.
- Maintain inventory of parts, paint, and materials necessary for repair functions.
- All other duties as assigned.
Competencies
- Priority Setting
- Customer Service
- Technical Skills
- High school diploma or equivalent.
- Three (3) years of related automotive repair facility or heavy-duty truck experience preferred.
- Intermediate computer skills in Microsoft Windows. Must possess demonstrated skills in computer-generated business systems.
- Valid driver’s license required; CDL required, or ability to obtain.
- Dependable and reliable attendance required.
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