IT Support Specialist

The IT Support Specialist is the face of support for all internal StoneEagle colleagues. Working in a team environment, the IT Support Specialist will interact with all levels of the organization to support their use of technology. Reporting to the Manager, Corporate IT Operations, this entry-level position requires a customer service mindset and attention to detail. The IT Support Specialist role is ideal for someone looking to learn.

Responsibilities

·        Serve as primary point of contact for all technical assistance requests.

·        Perform remote troubleshooting of laptop, network, and cloud software issues.

·        Document issues appropriately in ticketing systems for reporting purposes.

·        Find opportunities to improve processes proactively.

·        Automate repetitive tasks to improve efficiency and scalability.

·        Work closely with the rest of the IT Operations team to assist on larger projects as needed.

·        Develop a deep understanding of products, internal systems, and team processes.

·        Assist with emergency after hours support – within reason.

Qualifications

·  NOTE: This is a hybrid position due to the following requirements:

o  May be called upon to visit datacenter.

o  Occasional trips to coworking space to configure laptops and ship to colleagues.

o  Other support work can be done remotely.

·  Demonstrated ability to work at a detailed level.

·  Effective communicator, both in written and verbal forms.

·  Proficient in Microsoft Office suite.

·  Experience of 1-3 years in one or more of the following:

o  Technical support

o  Customer support

o  Other service industry

·   Familiarity with Microsoft Office 365 administration, Atlassian software, and/or Auto F&I Technology industry experience is a plus.