eBay Customer Service Representative

At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.

Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.

Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.

Buyer Experience Teammate

This is a Remote Position

Must Be Located in Florida

We are seeking a dynamic and driven individual to join our team, someone who leads with curiosity and shows a relentless drive to create magical customer experiences. As a member of our Buyer Experience team, you will be a brand ambassador for eBay putting the customer at the heart of what we do.

As a Buyer Experience Teammate, you are deeply committed to customer experience, seeking out moments that matter, adding value for both our customer and our business. You are an amazing work colleague who contributes to our eBay community.

Key Responsibilities

• Be a customer champion, committed to creating magical customer experiences in line with our service standards.
• Demonstrate a compliance mindset by striking the right balance across customer, business, and regulatory requirements.
• Partner with operational leadership to identify barriers to customer success, while actively supporting a culture of continuous improvement across our standard operating procedures
• You will own your commitments ensuring your efforts align with departmental goals and objectives securing eBay's overall success.
• You are a pro handling inbound calls within a queue, ensuring consistent customer outcomes.
• Demonstrate commercial awareness through value add, which builds customer loyalty and enables business growth.
• You come prepared to roll up your sleeves, always agile and flexible, ready to engage in new campaigns, categories, and ways of working.
• Foster positive relationships within your network building a trusted, open, and fun work environment.
  
  
  

Relevant Experience & Role Competencies

• 2+ years of call center or relevant customer service experience
• A stellar communicator, with high level of empathy and emotional intelligence
• Digital proficiency in navigating web-based & e-commerce specific software applications, office suites, instant messaging, and internet searches
• You are customer-centric and maintain a high level of customer care in a variety of different and complicated situations.
• Skilled and insightful to the needs of customers
• Comfortable in a dynamic, fast-paced, and constantly evolving working environment.
• We provide 8 weeks of virtual training Monday - Friday. We require full attendance for the training period and advise that no PTO can be taken in the first 3 months of this position to provide optimum training & upskilling.
  
  
  

Work From Home Requirements

• Must Be Located in Florida.
• Have a secure workspace, preferably in a room or office with a door that closes it off from noises and distractions such as pets, children, and other adults.
• Willing to work a structured work schedule which includes not being able to undertake the primary care of another individual (such as a child or adult) while working at home.
• Wired Internet connection, capable of continuously supporting excellent call quality and high-speed response rates (wireless, DSL and/or satellite Internet Service Providers are not compatible with our systems)
• Internet service does need to have a consistent internet speed of 10 mbps download and 4 mbps upload.
  
  
  

Benefits

• Starting pay of $20.00/hr with differentials for swing and weekend shifts
• Benefits on Day 1 (Medical, Dental, Vision Insurance)
• 16+ Days of Paid Time Off
• eBay Sabbatical- Every 5 years, receive 4 weeks off at 100% pay
• Teammates can receive quarterly bonuses and yearly raises based on performance.
  
  
  

And many more at ebaybenefits.com

Disclaimer: Please note that by applying to this role, you are agreeing to be considered for multiple positions. This is a general description of the qualifications and skills required for positions of this type of role.

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eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at [email protected]. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.

Jobs posted with location as "Remote - United States (Excludes: HI, NM)" excludes residents of Hawaii and New Mexico.

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