Claims Investigator

Excellence In Everything We Touch Position Summary

An Investigator is responsible for developing and documenting the necessary information to submit demand packages to the adverse party. This position handles auto, property, and/or worker’s compensation investigations from Praxis’ offices. This position works under the direct supervision of the Investigations Manager.

Responsibilities

• Receives newly placed claims and bookmarks file materials.
• Investigates and resolves the most complex claims by evaluating liability, resolving coverage issues, ordering police reports, securing supports, and identifying and securing adverse insurance carrier/adjuster contact information.
• Prepares and sends demand letter and demand package to adverse insurance carrier.
• Documents updates in each claim file by noting all activities and attaching all documentation
• Performs all other duties as assigned.
  
  

Requirements

• Bachelor’s degree or equivalent work experience preferred.
• 2-3 years of related experience preferred.
• Has regular, predictable attendance.
• Handles high-volume, fast-paced work.
• Maintains confidential information.
• Able to deal with demanding and irate external parties in a tactful, professional manner.
• Willing to work the necessary hours to complete projects.
• Knowledge of the insurance industry preferred.
• Ability to work as part of a team.
• Professional manner.
• Ability to communicate clearly, with proper grammar, both verbally and in writing.
• Proficient use of MS Office applications and PDF documents.
• Strong analytical and investigative skills; initiative, attention to detail.
  
  

About Us

Why Crawford?

Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time.

At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us.

We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com .

When you accept a job with Crawford, you become a part of the One Crawford family.

• Our total compensation plans provide each of our employees with far more than just a great salary
• Pay and incentive plans that recognize performance excellence
• Benefit programs that empower financial, physical, and mental wellness
• Training programs that promote continuous learning and career progression while enhancing job performance
• Sustainability programs that give back to the communities in which we live and work
• A culture of respect, collaboration, entrepreneurial spirit and inclusion
  
  

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.